Key Facts

Remote From:

Full time

English, French

Hard Skills

Contract Management Sales Forecasting Contract Management Contract Management Accounts Receivable Contract Management Service Management Customer Data Management Business Process Lease Contracts Order Management Business Metrics Product Knowledge ERP Systems Knowledge Cross-Functional Collaboration Customer Centricity Stakeholder Communications Continuous Improvement Process

Other Skills

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Communication
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Analytical Skills
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Time Management
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Organizational Skills
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Detail Oriented

Roles & Responsibilities

Experience in the medical device industry
Proven experience managing service contracts
Strong understanding of commercial, financial, and contractual processes
Experience with Oracle or similar ERP systems

Requirements:

Create and manage proposals for Hardware Maintenance Agreements within the assigned region/country
Serve as the primary point of contact for initial customer inquiries related to service contracts and manage the full contract lifecycle
Administer service contracts, including warranty creation, renewals, invoicing, and price increase implementations
Collaborate with Sales, Finance, and Contract Administration to ensure on-time renewals, accurate invoicing, and compliance with policies

Job description

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

About the Role

We are looking for a Service Contract Specialist to join our Services organization. In this role, you will play a key part in managing and administering service contracts for our hardware and software solutions, ensuring accuracy, compliance, and a high level of customer satisfaction.

You will act as the main point of contact for service contract inquiries within your assigned region, working closely with Sales, Finance, Contract Administration, and customers to support the full contract lifecycle—from initial quotation through renewal and invoicing.

This is a cross‑functional role offering strong exposure to commercial operations, customer interaction, and internal stakeholders.

Key Responsibilities

Create and manage proposals for Hardware Maintenance Agreements within the assigned region/country
Serve as the primary point of contact for initial customer inquiries related to service contracts
Ensure timely and accurate renewal and invoicing of Software contracts
Administer service contracts, including warranty creation, renewals, invoicing, and price increase implementation
Maintain a strong understanding of the Haemonetics product portfolio and associated service offerings
Provide initial service contract quotes and renewals within required timelines and follow up as needed
Partner closely with Sales teams to support prospecting, quoting, contracting, and service contract administration
Manage service tenders, price exceptions, complex orders, and non‑routine service inquiries
Collaborate with Contract Administration and Sales to ensure on‑time renewal and accurate invoicing of Rental and Use Plan contracts
Act as a liaison between internal teams and customers during contract renewals, ensuring agreed terms and conditions are correctly executed
Build strong relationships with key customer contacts, including purchasing agents and end users
Maintain accurate customer profiles and account interaction records in Oracle or other systems
Support Accounts Receivable in collecting outstanding service contract and rental invoices
Ensure compliance with sales, finance, and legal policies; participate in service and rental audits
Contribute to Install Base accuracy, including device reconciliation and corrective actions
Act as a functional process metrics expert and produce accurate reporting for Field Service Management and Finance
Participate in quarterly forecast and revenue planning activities
Continuously evaluate current processes and propose improvements to enhance accuracy and customer support timelines

Requirements

Experience in the medical device industry (required)
Proven experience working with contracts, preferably service contracts
Strong understanding of commercial, financial, and contractual processes
Experience working with Oracle or similar ERP systems (preferred)
Fluent in English and French (C1 minimum)
Strong attention to detail, organizational skills, and customer‑focused mindset
Ability to work cross‑functionally with Sales, Finance, Legal, and Service teams

Why Join Us?

Work in a collaborative, cross‑functional environment
Gain exposure to commercial, financial, and service operations
Play a critical role in supporting customer satisfaction and service excellence
Contribute to continuous improvement initiatives within a global medical device organization

EEO Policy Statement

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