Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Order Management Cross-Functional Collaboration Data Entry Process Improvement Stakeholder Communications Operational Planning Order Management Process Management Order Management Systems Order Management Customer Centricity

Other Skills

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Order Entry
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Microsoft Excel
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Customer Service
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Coaching
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Detail Oriented
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Quality Assurance
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Microsoft Office
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Microsoft Outlook
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Success Driven
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Time Management
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Teamwork
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Assertiveness
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Verbal Communication Skills
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Willingness To Learn

Roles & Responsibilities

3+ years of operations experience with prior order management experience a plus
Strong prioritization and ability to manage high volumes of orders around quarter- and month-end closes
Proficiency in MS Office (Outlook and Excel) and excellent English verbal and written communication
Knowledge of quote-to-cash processes; able to work under pressure, customer-focused, team player; willing to learn; able to work PST hours (USA)

Requirements:

Assist with process and system improvements and conduct quality reviews of orders
Proactively address, resolve, and/or escalate operational issues affecting customer experience; manage communication with sales departments and process all customer orders and returns
Ensure correct order entry and fulfillment by following proper protocols; ensure completeness and accuracy when processing POs, quotes, and RMAs
Enter data into multiple software systems and work in cross-functional teams to define and review operational procedures, introduce new processes, and train other order entry staff

Exclusive Networks

About Exclusive Networks

Exclusive Networks is a global trusted cybersecurity specialist for digital infrastructure helping to drive the transition to a totally trusted digital future for all people and organisations. Our distinctive approach to distribution gives partners more opportunity and more customer relevance. Our specialism is their strength – equipping them to capitalise on rapidly evolving technologies and transformative business models. The Exclusive story is a global one with a services-first ideology at its core, harnessing innovation and disruption to deliver partner value. With offices in 43 countries and the ability to service customers in over 170 countries across five continents, Exclusive combine the extreme focus and value of local independents with the scale and service delivery of a single worldwide distribution powerhouse. Join our team: www.exclusive-networks.com/about-exclusive-networks/careers/

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

An Operations Associate's roles include assisting with process and system improvements, conducting quality reviews of orders processed by others in the organization, providing training, and other duties. Proactively address, resolve, and/or escalate any operational issues affecting customer experience. Manage communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices.

As the Operations Associate, you will:

Follow proper protocols to ensure correct order entry and fulfillment.
When processing POs, quotes, and RMAs, ensure completeness and accuracy.
Enter data into a variety of organization software systems.
Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required.
Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service.
Assist in training other order entry employees in the development of skills and knowledge.
Support with the continuous development of processes and workflows.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Operations Associate:

3+ years of operations experience. Prior order management experience a plus.
Ability to prioritize workload and manage a high volume of orders at quarter and month-end close.
Intermediate to Advanced MS Office Application – MS Outlook and Excel
Excellent English verbal and written communicate skills.
General understanding of the quote-to-cash processes
High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn.
Ability to work well under pressure, customer focused and a team player.
Must be able to work PST hours (USA)

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Our benefits include: