Vice President, Client Relations (Transaction Management)

As the Vice President of Client Relations, you will be instrumental in delivering exceptional client experiences and maintaining strong satisfaction levels across our special servicing portfolio. Your strategic leadership will directly influence client engagement, operational performance, and business growth. In this pivotal role, you will oversee comprehensive portfolio management, transaction execution, and risk identification while building and leading a high-performing team and cultivating strategic partnerships both internally and externally.

You will serve as the primary liaison between our clients and internal operational leadership, ensuring seamless communication and effective issue resolution. Your responsibilities span end-to-end portfolio oversight, supporting critical client transactions including acquisitions, sales, loan transfers, and private securitizations, and facilitating cross-functional collaboration across finance, legal, operations, and senior leadership. You will champion strategic initiatives that optimize operational efficiency, mitigate risk, and enhance value delivery for our clients.

Your leadership approach will be grounded in data-driven insights and performance monitoring to assess portfolio health, generate actionable reporting and analysis, and drive continuous improvement initiatives. You will mentor and develop your team, fostering a culture of accountability, service excellence, and operational rigor. This role demands strong analytical capabilities, exceptional communication skills, and a proactive mindset—positioning you to align business objectives with client needs while contributing to Rushmore’s strategic vision and operational success. 

About the role 

• Set the vision and execute strategies for high-impact transaction initiatives across all digital and offline channels 

• Manage and oversee all transactions, including loan acquisitions, sales, internal loan movements, and securitizations 

• Oversee technology development, deployment, optimization, and measurement, using advanced tools and frameworks to drive continual improvement 

• Provide critical insights, reports, and performance analysis to leadership, uncovering opportunities for future growth and improved efficiency 

About you 

Minimum Qualifications 

• Extensive experience (typically 15+ years) in servicing or capital markets leadership 

• At least 8 years managing diverse teams  

• Demonstrated success overseeing complex marketing budgets, driving measurable revenue increases, and improving customer acquisition efficiency 

• Strong proficiency with advanced measurement, attribution, and optimization methodologies, including the use of AI and data analytics 

• Proven ability to build high-performing teams and guide organizations through change and innovation 

• Exceptional communication and influencing skills, with experience presenting to senior leadership and external partners 

• Bachelor's degree in business, or a related field 

Preferred Qualifications 

•  Master's degree in business, or related discipline 

• Experience overseeing large-scale portfolios ($250M+) 

• Background in financial services, fintech, or fast-paced consumer industries 

• Hands-on experience leveraging modern marketing technology platforms and artificial intelligence 

What you’ll get 

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. 

About us 

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. 

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com. 

Illinois, Maryland, Minnesota, Massachusetts, Colorado, Cleveland, New York City, New Jersey, Jersey City, California, D.C and Washington Candidates only: the compensation for this position is $119,000.00-$219,500.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here.  

The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. 

Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.