Key Facts

Remote From:

Full time

Mid-level (2-5 years)

Spanish

Hard Skills

Patient Registration Business Cycle Patient Education And Counseling Patient Education And Counseling Call Center Experience System Level Troubleshooting Medical Record Management Office Equipment Medical Billing Electronic Health Record Applications Hispanic And Latino Culture

Other Skills

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Microsoft Office
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Computer Literacy
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Finger Dexterity
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Multitasking
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Time Management
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Teamwork
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Customer Service
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

High School Diploma or equivalent or 4 years of revenue cycle experience
Minimum of two years of revenue cycle experience in an acute care facility, medical office or call center
Knowledge of HIPAA regulations
Excellent computer skills including Microsoft Office applications

Requirements:

Assist patients with pre-registration for upcoming appointments, surgeries or procedures, gathering required information and ensuring timely completion
Verify insurance eligibility and benefits; explain co-insurance, co-pays, and out-of-pocket responsibilities; provide cost estimates and collect payments
Collaborate with healthcare team to ensure patient satisfaction through effective oral and written communication; multitask, prioritize, and manage time to meet productivity and quality targets
Process registrations remotely in a call center environment, uphold registration policies, resolve basic technical issues, and maintain high data accuracy and privacy

Mount Saint Vincent

About Mount Saint Vincent

Mount Saint Vincent’s mission is as relevant today as it was 141 years ago—to partner with children and families to heal beyond trauma into a healthy and hopeful future. We support children and families with pediatric services across this continuum of care:Pediatric Behavioral Health TherapiesOur therapists are trained in evidenced-based modalities including, but not limited to play therapy, trauma therapy, cognitive behavioral therapy, Parent-Child Interaction Therapy, dialectical behavior therapy, family systems, eye movement desensitization and reprocessing, and the Neurosequential Model of Therapeutics. Below are summaries of our core therapies utilizing these modalities:• Outpatient Therapy (ages 2-18 years) - Individual, family and group therapies—in office or through telehealth—to accommodate behavioral and mental concerns beyond those caused by trauma, abuse and neglect.• In-Home Therapy (ages 2-12 years) - Intensive trauma-informed therapies to support families with children living in their homes experiencing behavioral, emotional and mental health concerns.• Day Treatment and Education (ages 5-13 years) - Enrolling students struggling in traditional school settings, this program features a therapeutic milieu to successfully reintegrate them to their schools of origin.Foster Care Program (ages newborn to 18 years)To help navigate the process of becoming a foster parent, our program offers traditional and therapeutic training, certification and individualized support. Foster parents provide temporary 24-hour care to children who cannot remain in their homes of origin due to abuse, neglect or other safety concerns. Preschool (ages 3-5 years)Earning five out of five stars from Colorado Shines, the high-quality rating program for preschools, our early learning center encourages exploration, creativity and growth in all aspects of child development. Our program offers full, half and extended-day options.

Founded: 2018

Company size: 51 - 200

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Job description

Job Description:

This role is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital.

Essential Functions

Demonstrates complete understanding and ability to apply registration policies and procedures.
Verifies medical insurance eligibility and benefits.
Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
Provides cost estimates to patients and collects payments.
Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing.
Ability to multi-task, set priorities, and manage time effectively.
Be responsible for meeting productivity and call center quality measures.
Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.

Skills

Patient Registration
Insurance
Financial Assistance
Medical Records Management
Customer Service
Pre-Payment, Payment Handling
Communication
Office Equipment
Computer Literacy
Problem Solving
Work from home/remote

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont and Washington

Minimum Qualifications

High School Diploma or equivalent or (4) four years of revenue cycle experience
Minimum of two (2) years of revenue cycle experience, working in an acute care facility, medical office or call center
Knowledge of HIPPA regulations
Excellent computer skills (including Microsoft Office applications)
Excellent Internet connection

Preferred Qualifications

Spanish speaking preferred
Experience with Epic preferred

Physical Requirements

Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.29 - $24.99

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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