Major Incident Availability Expert (Remote)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Service Management Expert leads all efforts to develop, document, implement, and drive the activities around managing our Technology Services and will conduct monitoring for process/Inventory accuracies through the use of internal controls, metrics and reporting. The Service Management Expert will be responsible to set the Technology Services Management Strategy for all of ATS and will work across multiple IT/Internal groups to ensure that the Enterprise Process Management approach is effectively managed and maintained from a governance and on-going operations perspective.

Key Responsibilities

• Oversee the development and delivery of Executive Level communications relevant to the Technology Services, process performance, process maturity or technology aligned to strategic objectives and business needs.
• Oversee the communication, marketing, and training for the one or more Technology Services
• Oversee the escalation / communication of risks and issues as appropriate
• Oversee and drive industry and internal benchmarking to ensure fit for purpose and best in class process delivery / execution
• Oversee the design, implementation and/or coordination for one or more Technology Services' policies, roles and responsibilities, and compliance
• Accountable for one or more Technology Services within Allstate and for the performance, maturity, and compliance of the ITSM Process
• Oversee and determine the tools and processes to gather and create Technology Services requirements or process improvements
• Oversee and drives Continual Service Improvement across one or more Technology Services
• Understand advanced concepts and navigate the relationships between Technology Services, IT Service Management Process requirements, and business/IT management needs that are moderate to complex in nature which may span multiple Technology Services
• Act as the authoritative source of knowledge for one or more Technology Services

Essential Skills

• 7 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

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Skills

Accountability, Business, Communication, Compliance, Design, Information Technology (IT) Services, Information Technology Management, IT Service Management (ITSM), People Management, Problem Solving, Process Improvements, Process Management, Team Management, Time Management, Waterfall Model

Compensation

Compensation offered for this role is 85,000.00 - 145,075.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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