Manager, Casualty Claims Bodily Injury

Who is Allstate:  

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.  

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.    

Benefits to Joining Allstate:  

• Flexible Work Arrangements  

• Employee discounts (15% on auto and property insurance, plus many other products and services)  

• Good Office program (receive up to $400 back after purchasing office equipment)  

• Student Loan Payment Matching Program for Government Student loans  

• Comprehensive Retirement Savings Program with employer matched contributions  

• Annual Wellness allowance to support employees with improving health and wellbeing  

• Personal reflection day  

• Tuition Reimbursement  

• Working within the community and giving back!  

Role Designation: Remote 

Job Description:  

Our team is growing, and we are actively looking to hire a Manager, Casualty Claims Bodily Injury.  In this role, you will be responsible for leading a team of approximately 10 Claims Advisors, providing leadership, and ensuring the efficient management of senior level bodily injury claims nationally. This role requires a strategic mindset, as the manager will drive results that support key performance indicators (KPIs) with a focus on early resolutions. The successful candidate will collaborate cross-functionally with various departments including underwriting, agents, and other claims units. 

Accountabilities  

• Provide guidance and mentorship to a team of senior-level Bodily Injury Claims Advisors, fostering professional growth and expertise. 

• Offer coaching to improve technical capabilities and enhance performance. 

• Conduct regular performance reviews, provide feedback, and develop individual development plans to ensure continuous improvement. 

• Lead the execution of best practices in claims handling, with a focus on early resolution strategies for bodily injury claims. 

• Monitor the quality and timeliness of claims management to ensure compliance with company guidelines, legal requirements, and industry standards. 

• Establish clear goals and objectives for the team to align with departmental and organizational targets. 

• Monitor staffing levels and workload distribution. 

• Identify potential bottlenecks or inefficiencies in the claims process and implement corrective actions.  

Qualifications 

• Demonstrated experience and working knowledge in Bodily Injury claims handling  

• Proven experience in a people leadership capacity 

• Knowledge of Alberta liability claims handling

• Strong knowledge of ​Tableau, Excel, PowerPoint. Guidewire experience

• Proven ability to develop strategies for efficiently resolving files directly with plaintiff counsel 

• Demonstrated expertise in analyzing data and recommending solutions  

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.    

#LI-AV2