Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Release Management Broadcast Operations Incident Management Escalation Management Computer System Validation Rapid Application Development Root Cause Analysis Help Desk Support Technical Delivery Management Deployment Project System Integrity Business Communication

Other Skills

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Professionalism
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Calmness Under Pressure
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Adaptability
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Teamwork
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Proactivity
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Problem Solving

Roles & Responsibilities

Strong technical foundation with hands-on experience (professional, academic, or dedicated hobbyist); STEM degree is a plus but tangible experience counts more
Excellent problem-solving abilities and ability to stay calm under pressure in live sport environments
Strong communication skills to discuss technical issues with engineers and strategy with clients
Adaptability and quick mastery of proprietary software (e.g., SMARTReplay), plus willingness to travel for events

Requirements:

Live Operations: support collegiate football delivery and other sports from the booth or truck as projects dictate
Technical Ownership: handle high-level escalations and perform hands-on investigations into technical issues during the season
System Integrity: maintain the technical ecosystem and ensure systems are 'match-ready' at all times
Product Evolution: assist with software testing and rollout schedules, providing feedback between the field and developers

Hawk-Eye Innovations Ltd

Health, Sport, Wellness & Fitness

About Hawk-Eye Innovations Ltd

We are a group of inventors, mathematicians, developers, technical gurus, production experts, and above all sports fans who develop and deliver the most sophisticated officiating, production, tracking and analytics tools in sport. Beginning with tennis and cricket in 2001, we continue to diversify and grow into new sports and new applications, making sports fairer, safer, more engaging, and better informed. The world’s biggest sporting events trust Hawk-Eye to make the right call, when it matters most. Hawk-Eye Innovations form a key part of the Sony Sports Innovations Group with a shared mission to deliver best-in-class officiating, broadcast, and digital solutions to the sports world. We are always on the hunt for new talent! We want people who are going to embrace entrepreneurialism, come up with great ideas, and most importantly be passionate about what they do.

Company type: SME

Industry: Health, Sport, Wellness & Fitness

Founded: 2018

Company size: 201 - 500

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Job description

College Tech-Ops Coordinator

Location: Atlanta, GA (with travel to Chicago and across the US)
Department: Service Operations – College Sports
Contract: Full-Time, Permanent
Salary: $50,000 - $60,000 per year, plus bonus

What the Job is All About

At Hawk-Eye, we don’t just record the game; we define it. As our College Tech-Ops Coordinator, you will be at the heart of our collegiate football delivery. You’ll ensure the seamless operation of our SMARTReplay systems, directly impacting the fairness and excitement of the game for teams, officials, and fans alike.

During the high-octane football season, you’ll be the frontline support for our wider team, ensuring every play is captured and every technical hurdle is cleared. In the off-season, you’ll shift gears into "innovation mode"—investigating technical issues, refining software rollout schedules, and supporting new technical deliveries across the country.

What You’ll Be Doing

Live Operations: Stepping into the booth or the truck to support collegiate football delivery and other sports as projects dictate.
Technical Ownership: Handling high-level escalations and performing hands-on investigations into technical issues during the season.
System Integrity: Maintaining our technical ecosystem and ensuring systems are "match-ready" at all times.
Product Evolution: Assisting with software testing and rollout schedules, providing the feedback loop between the field and our developers.
On-Site Impact: Traveling for one-off events, system certifications, and installation trips to ensure our technology is gold-standard.

Why You’re the Right Fit

We aren’t just looking for a list of skills; we’re looking for a mindset. You’ll thrive here if you have:

A Technical Foundation: A strong grounding in tech (professional, academic, or just a dedicated hobbyist). A STEM degree is a plus, but tangible experience counts for more.
Problem-Solving: You don't just see a bug; you see a puzzle. You’re proactive and stay cool when the clock is ticking in a live sport environment.
Communication Skills: You can talk shop with engineers and talk strategy with clients, always maintaining professional excellence.
Adaptability: If you haven't used SMARTReplay before, you have a proven track record of mastering proprietary software at lightning speed.

The Logistics

This role follows the rhythm of the sport:

In-Season: Tuesday – Saturday (approx. 9am–6pm on non-game days, with variable shifts for live ops).
Off-Season: Monday – Friday (approx. 9am–6pm) with occasional weekend support.
Base: You’ll be based in Atlanta, but you should have your bags packed for frequent travel to Chicago during the season and other iconic sporting venues across the US.