Key Facts

Remote From:

United States

Full time

Mid-level (2-5 years)

30 - 49K yearly

English

Hard Skills

Outbound Calls Claims And Litigation Management Call Center Experience Call Center Experience Office Management Online Communication

Other Skills

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Computer Literacy
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Typing
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Non-Verbal Communication
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Active Listening
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Time Management
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Grammar
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Detail Oriented

Roles & Responsibilities

High School diploma or GED (or equivalent combination of education and/or experience)
Minimum 1 year of general office or related company experience (or equivalent combination of education, service and/or contact center experience)
Ability to manage in a fast-paced high-volume virtual contact center or office with inbound and outbound calls while maintaining a positive, empathetic, and professional demeanor
Proficient in written and verbal communication, typing, excellent computer skills, proper grammar, and strong attention to detail

Requirements:

Direct contact with customers by handling inbound and outbound phone support
Perform claims activities to support the business, customers, and the company
Perform routine support duties and tasks according to standard procedures
Other functions may be assigned as needed

Mercury Insurance

Insurance

About Mercury Insurance

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help other others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We are an award-winning company, and we owe that to our amazing team! We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Mercury was founded in 1961 by George Joseph, Mercury’s Founder and Chairman. Back in the 50s, everyone paid the same rate, regardless of their driving record. Joseph decided he could create a new system by developing an insurance company that used different factors to create fair and equitable rates for a variety of drivers. “We called our company Mercury, because I wanted us to be fast and nimble, just like the Roman God of business and merchants,” says Joseph. “He was also responsible for delivering good news to people on Earth, which is exactly what we do for Mercury customers every day.” We, Mercury Insurance (NYSE-MCY), are a leading independent broker and agency writer of automobile insurance in California and one of the fastest growing automobile insurers in the nation. We were ranked as the fourth largest private passenger automobile insurer in California, with over $4.5 billion in total assets, 4,500 team members, and 8,000 independent agents. We started by providing comprehensive coverage options for auto and expanded our offerings into home, condo, renters, and business insurance, as well as mechanical protection. We operate through a network of local, independent agents in Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia.

Company type: Large

Industry: Insurance

Founded: 2018

Company size: 5001 - 10000

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Job description

Overview: Position Summary:

The primary role of this position may be working in a fast-paced high volume remote virtual contact center environment or office that requires 100% phone-based customer interaction. Performing routine support duties and working activities according to standard procedures will also be required. Handling both inbound and outbound calls.

Geo-Salary Information:

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$30,390 to $48,544 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$27,627 to $44,131 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$24,864 to $39,718 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities: Essential Job Functions:

Primary function is to have direct contact with customers by handling inbound and outbound phone support.
Working claims activities to support the business, customers, and the company.
Other functions may be assigned

Qualifications:

Education:

High School diploma or GED equivalent.
Or equivalent combination of education and/or experience

Experience:

A minimum of 1-year general office or related company experience.
Equivalent combination of education, service and/or contact center experience.

Knowledge and Skills:

Ability to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.
Must be proficient in the following skill sets; written and verbal communication, typing, excellent computer skills, and appropriate and/or proper grammar.
General knowledge of department procedures and operations. Requires constant attention to detail and accuracy in work.

About the Company:
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers
Perks and Benefits:
We offer many great benefits, including:
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Pay Range: USD $30,390.00 - USD $48,544.00 /Yr.