Key Facts

Remote From:

Part time

Expert & Leadership (>10 years)

English, Ukrainian, Greek

Hard Skills

Social Media Management Sprinklr Customer Complaint Resolution Agile Software Development Product Quality (QA/QC) Customer Inquiries Customer Success Management Stakeholder Communications Client Services Business Process Improvement Customer Relationship Management Help Desk Support Customer Experience Improvement

Other Skills

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Customer Service
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Adaptability
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Communication
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Teamwork
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Detail Oriented
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Learning Agility
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Problem Solving

Roles & Responsibilities

Native Ukrainian speaker; fluent English; additional Eastern European language is a plus.
Experience in customer support or Social Media Community Management with a focus on client relations and service excellence.
Degree in Business, Communications, or a related field (or current student).
Proficiency with customer support tools (e.g., Sprinklr) is highly valued; strong communication, teamwork, and problem-solving skills.

Requirements:

Act as the primary contact with Coca-Cola consumers in European markets, representing the brand voice and addressing requests about promotions, new products, or quality issues.
Provide top-tier customer support via Email and Social Media messages (primarily) using Sprinklr; resolve issues and respond to inquiries.
Collaborate with Coca-Cola teams in an agile environment to drive service improvements and enhance customer satisfaction.
Work on diverse customer support projects under guidance of experienced professionals, gaining experience in customer service and community management.

Konecta

About Konecta

Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 25 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

Location: Warsaw/ London (hybrid) or remote (if Ukraine or other Eastern Europe markets)

Languages: Ukrainian (Fluent), English (proficiency spoken and written) +Additional Eastern European language (Fluent) is a plus

Contract: 6 months (or first until end of 2026) 2 hours a day, Hybrid (Warsaw or London) or remote (if Ukraine or any other Eastern Europe country) - possible extension beyond 2026

Focusing on Ukraine and any other Eastern Europe Markets (depending on the language)

Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.

This is a part-time (Hybrid or remote) position, and you must have some initial Customer Support experience and/or Community Management and speak fluently (native) Ukrainian. Proficiency in English is required for stakeholder communications. An additional Eastern European language – native - would be a plus (Estonian, Lithuanian,

Latvian, Romanian, Bulgarian, Serbian, Bosnian, Greek).

If you’re passionate about customer service and have strong communication skills, this part time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.

Gain experience in delivering exceptional customer service and interact with consumers via Email and Social Media messages (mostly), thanks to our platform Sprinklr.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online.

This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

Ideal Candidates:

● Students or professionals with a degree in Business, Communications, or a related field.

● A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.

● Effective communicators adept at understanding and resolving customer issues.

● Team players who thrive in collaborative environments.

● Detail-oriented individuals excelling in fast-paced, service-driven settings.

● Enthusiastic learners committed to advancing their customer support skills.

● Proficiency in customer/ consumer support tools and software such as Sprinklr ishighly valued.

● Native Ukrainian. Any other proficient Eastern European language is a plus.

● A fluent level of English is a must have.

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