Key Facts

Remote From:

Part time

Expert & Leadership (>10 years)

English, Ukrainian, Greek

Hard Skills

Social Media Management Sprinklr Help Desk Support Online Communication Case Management Tools Customer Engagement Stakeholder Communications Client Services Customer Success Management Business Process Improvement Issue Management Agile Software Development Service Level Management

Other Skills

•
Customer Service
•
Communication
•
Teamwork
•
Detail Oriented
•
Learning Agility
•
Problem Solving

Roles & Responsibilities

Native Ukrainian speaker with fluent Ukrainian language skills
Proficient English (spoken and written) for stakeholder communications
Experience in customer support or social media/community management; degree in Business, Communications, or a related field
Additional Eastern European language fluency is a plus; proficiency with Sprinklr or similar customer support tools highly valued

Requirements:

Serve as primary contact with Coca-Cola consumers in European markets, addressing inquiries about promotions, new products, or quality issues
Interact with consumers primarily via Email and Social Media messages using Sprinklr to deliver high-quality customer support
Collaborate with Coca-Cola teams in Europe; participate in agile projects focusing on improving service, client interaction, and customer satisfaction
Contribute to diverse customer support projects under guidance, focusing on client interaction, issue resolution, service improvement, and customer satisfaction

Konecta Team for Coca-Cola

Marketing & Advertising

About Konecta Team for Coca-Cola

Konecta Team for Coca-Cola is a part of the Konecta Group and all employees are working for Konecta on the Coca-Cola Account. What started as a team of 7, is now an outsourced multicultural squad of 150 people spread across Europe, and ready to continuously experiment, inspire and share stories. We are partners with Coca-Cola, supporting our client's digital transformation and cultural change by staying transparent and inclusive, seeking for progress rather than perfection. Our team brings innovative experiences, data-driven thinking and digital capabilities into a constantly changing ecosystem. We make a difference: WE BRING TO LIFE AMAZING DIGITAL AND CONSUMER EXPERIENCES AT COKE. Konecta teams are dedicated to support the digital strategy of Coca-Cola. You will be employed by Konecta or 3rd party HR Partner who will be responsible for all aspects related to the employment contract and relationship. As Konecta Team for Coca-Cola, you will be part of an amazing team tasked to drive the digital strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.

Company type: SME

Industry: Marketing & Advertising

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Location: Warsaw/ London (hybrid) or remote (if Ukraine or other Eastern Europe markets)

Languages: Ukrainian (Fluent), English (proficiency spoken and written) +Additional Eastern European language (Fluent) is a plus

Contract: 6 months (or first until end of 2026) 2 hours a day, Hybrid (Warsaw or London) or remote (if Ukraine or any other Eastern Europe country) - possible extension beyond 2026

Focusing on Ukraine and any other Eastern Europe Markets (depending on the language)

Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.

This is a part-time (Hybrid or remote) position, and you must have some initial Customer Support experience and/or Community Management and speak fluently (native) Ukrainian. Proficiency in English is required for stakeholder communications. An additional Eastern European language – native - would be a plus (Estonian, Lithuanian,

Latvian, Romanian, Bulgarian, Serbian, Bosnian, Greek).

If you’re passionate about customer service and have strong communication skills, this part time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.

Gain experience in delivering exceptional customer service and interact with consumers via Email and Social Media messages (mostly), thanks to our platform Sprinklr.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online.

This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

Ideal Candidates:

● Students or professionals with a degree in Business, Communications, or a related field.

● A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.

● Effective communicators adept at understanding and resolving customer issues.

● Team players who thrive in collaborative environments.

● Detail-oriented individuals excelling in fast-paced, service-driven settings.

● Enthusiastic learners committed to advancing their customer support skills.

● Proficiency in customer/ consumer support tools and software such as Sprinklr ishighly valued.

● Native Ukrainian. Any other proficient Eastern European language is a plus.

● A fluent level of English is a must have.

Ready to apply?

APPLY

Share ·