Location: Remote but must be available to work primarily on Pacific Time to meet the needs of the business.
Please note:This will be a W-2 In-house contract role
We are seeking a strategic and analytical Customer Insights Manager to support our team for an approximate 6 month assignment. This will play a critical role in ensuring continuity across our customer insights function, helping the business stay closely connected to the voice of the customer and broader market trends.
This role is ideal for someone who thrives at the intersection of data and storytelling—able to translate insights into actionable business strategies and communicate them effectively to cross-functional partners and leadership.
What You’ll Do:
Voice of Customer (VoC) Platform Migration
Lead the migration of our VoC platform from Verint to Forsta in partnership with internal stakeholders and external vendors
Establish a scalable infrastructure to track customer sentiment (CSAT, NPS, and feedback) across key touchpoints
Identify opportunities to enhance insights and ensure alignment to business KPIs
Customer Survey Management
Manage the Monthly Active & Lapsed Customer Survey using SurveyMonkey
Partner cross-functionally to gather input on survey topics and business priorities
Ensure survey design supports consistent tracking of product and value sentiment over time
Analyze results and deliver actionable insights to stakeholders
Brand & Market Insights
Synthesize and share insights from the Quantilope Brand Tracker
Monitor key brand KPIs including awareness, consideration, conversion, and category entry points
Connect brand insights to broader business performance and commercial strategy
Retail & Competitive Intelligence
Analyze external market data, including Circana Retail Market Reports and syndicated insights from YouGov
Identify and communicate key trends, risks, and opportunities across the retail landscape
Provide strategic recommendations to inform commercial decision-making
Mobile App Insights
Monitor mobile app performance in alignment with business priorities
Identify meaningful trends and areas of opportunity
Partner with cross-functional teams to prioritize and execute improvements
What You’ll Need:
5+ years of experience in customer insights, consumer research, or similar
Strong expertise in both quantitative and qualitative research methods (surveys, focus groups, store intercepts, etc.)
Ability to turn complex data into compelling stories and executive-ready insights
A strategic mindset with a strong connection to business outcomes
Familiarity with Voice of Customer (VoC) platforms such as Verint, Forsta, Medallia, or Qualtrics
Strong analytical skills, including the ability to interpret charts/statistical outputs and manipulate data in Excel
Experience working with insights tools and platforms (survey tools, syndicated data sources, etc.)
Retail industry experience is a plus
Strong collaboration, communication, and organizational skills
Comfort managing multiple priorities in a fast-paced environment
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