Helpdesk and Cloud Operations Engineer

Position Snapshot 
The Helpdesk and Cloud Operations engineer will support the IT needs for the company (asset management, patching, help desk support) as well as monitoring and maintaining cloud infrastructure.  
 

About Gorilla Commerce 

What We Do: We’re a leading e-commerce company focused on creating high-quality, affordable products that make everyday life easier.  

Scale & Footprint: Headquartered in the United States, Gorilla Commerce is a Top 10 Amazon U.S. seller with rapid growth and expanding into an omnichannel presence.  

Industry Differentiator: Known for our flagship brand, Gorilla Grip, we combine creativity with data-driven insights to deliver obsession-worthy products.  

Culture Highlights: Fast-paced, collaborative, and customer-focused environment where innovation and growth thrive.  

Impressive Growth: We’re a rapidly growing e-commerce company with ambitious plans to expand our reach and evolve into a true omnichannel business. 

What you’ll do: 

IT Operations: 

• Administration of Office365 (Exchange server, Active directory, Sharepoint) 

• Write powershell automations to improve service delivery and eliminate repetitive work 

• Remotely manage end user computers (laptops, desktops), ensuring up all applications are up to date 

• Troubleshoot application challenges  

Cloud Operations: 

• Application log management, monitoring and troubleshooting. Surfacing and discovering performance impacting trends for remediation.  

• Proactive identifying problem areas of a system, i.e. software bugs, misconfigurations and bottlenecks. 

• Incident, problem management and change management.  Coordinating the incident response and service restoration. 

What You’ll Bring

Experience: 

• 5+ years in IT support or systems administration 

• Proven ability to work independently in a fully remote setup with US-based teams 

• Exposure to cybersecurity practices and security hardening (NIST, CIS, or similar frameworks a plus) 

• 5+ years of experience managing cloud infrastructure (Azure, AWS preferred) 

• Understanding of how to troubleshoot applications and network infrastructure 

• Understanding of cloud best practices 

Technical Skills:

• Hands-on Microsoft 365 tenant administration: Exchange Online, SharePoint, Teams, Entra ID (Azure AD), Intune 

• Exposure to cybersecurity practices and security hardening (NIST, CIS, or similar frameworks a plus) 

• Experience with CI/CD pipelines, dev automation and troubleshooting  

• Setup and management of AWS/Azure/GCP, including network infrastructure, tenant configuration and deployment patterns. 

What We Offer 

At Gorilla Commerce, we believe great work deserves great rewards. Here’s what you can expect when you join our team: 

✔ International Contractor Benefits 

• Competitive Compensation: Market-aligned pay for your region. 

• Flexible Work Arrangement: Remote-first approach with collaboration tools to stay connected. 

• Professional Development: Access to virtual learning resources and growth opportunities. 

Equal Opportunity Statement 

We welcome teammates from all backgrounds, identities, and experiences. If you think you’re a great fit, we encourage you to apply.