Customer Success Manager

The Customer Success Manager (CSM) is responsible for driving client satisfaction, retention, and growth by acting as a strategic partner to Choozle’s clients. This role focuses on helping clients achieve their advertising goals, maximizing the value of the Choozle platform, and fostering long-term relationships that drive revenue and business impact.

Salary: $60,000 - 70,000
Location: Must be located in the U.S. & eligible to work in the United States without sponsorship

WHAT YOU WILL DO

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business objectives.
  Guide clients through the lifecycle of their campaigns, from onboarding to execution, optimization, and reporting.
• Analyze campaign performance data and provide strategic recommendations to improve results, efficiency, and ROI.
• Collaborate with internal teams, including Account Management, Media, and Technical Support, to ensure clients’ needs are met and solutions are delivered effectively.
  Identify opportunities for upselling or expanding client adoption of Choozle’s platform and features.
• Proactively monitor client health metrics and implement strategies to prevent churn.
• Educate clients on industry trends, programmatic best practices, and platform updates to empower smarter advertising decisions.
• Manage escalations with professionalism, ensuring client issues are resolved quickly and satisfactorily.
   

WHO YOU ARE

• 3+ years of experience in Customer Success, Account Management, or Client Services, preferably in digital advertising or ad tech.
   
• Strong understanding of programmatic advertising and ad platforms (The Trade Desk, Amazon DSP, Google Marketing Platform, Xandr, Facebook Ads, or similar).
• Excellent analytical skills, capable of interpreting data and providing actionable insights to clients.
• Outstanding communication, presentation, and relationship-building skills.
  Self-motivated, proactive, and highly organized, with the ability to manage multiple clients and priorities simultaneously.
• Problem-solver mindset with the ability to think strategically and deliver innovative solutions.
• Passionate about client success and creating value through meaningful partnerships.

Please note that this job description is not exhaustive. Duties, responsibilities, and activities may change at any time, with or without notice.

IN ADDITION TO SALARY, CHOOZLE OFFERS:

• Company Equity
• $100 Monthly Wellness Stipend
• $200 Work From Home Stipend
• Self-Managed Time Off
• Paid Parental Leave
• 12 Paid Holidays
• Work Flexibility
• 401k Contribution/Match (3%) 
• $2,000 Employee Referral Bonus
• Medical HSA Employer Paid At 100%
• Employer contributions into HSA account
• Medical PPO & Dental Employer Paid At 90%
• Employer Covers Up To 50k Of Life Insurance
• Upgraded Options, & Voluntary Additional Life Plans Available. 
• Employer Paid Long Term Disability Provided. 
• Employer Provided Employee Assistance Program (EAP) 
• 70% Of Dependent Premiums Covered. 
• 3 days of paid volunteering 
• Paid leave for miscarriage and/or abortion
• Work-Life Balance

WHAT TO EXPECT:

• Resume Review
• People Operations 30 minute Virtual Screen
• Team Interview
• Manager Interview
• Deliberation/Contingent Offer
• Background Check
• Official offer

This role will remain posted until filled.

Choozle is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status. Choozle  is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Choozle will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]

OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; and use hands to finger, handle or feel controls. The employee must occasionally lift and/or move objects up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. 

PRE-EMPLOYMENT REQUIREMENTS A criminal background check is required for any applicant receiving a conditional offer of employment. Background checks serve as an important part of the selection process at Choozle. This type of information is collected as a means of promoting a safe work environment for current and future Choozle employees. Background checks also help Choozle obtain additional applicant related information that helps determine the applicant's overall employability, ensuring the protection of the current people, property, and information of the organization. All offers of employment are contingent on verification of applicants’ right to work in the United States. Choozle complies with the Immigration Reform and Control Act of 1986, every new employee is required to complete the Employment Eligibility Verification Form I-9 and show documents that prove identity and employment eligibility. Choozle participates in E-Verify and will provide the federal government with employee form I-9 information to confirm work authorization.

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