Blockskye provides next-generation inventory booking, payment, and dynamic expense solutions for the travel and entertainment industries using blockchain. We connect suppliers and corporate buyers through blockchain technology, achieving greater transparency, trust, and efficiency in transaction, inventory, and booking management.
The Manager, Agency Operations is a forward-thinking, strategic leader who will oversee a team of corporate travel counselors and operations specialists to ensure seamless service delivery while driving continuous improvement. This role requires a proactive mindset, confidence in decision-making, and a strong focus on process optimization and automation to create efficient, scalable workflows rather than relying on manual interventions.
As a transformational leader, you will motivate and engage your team, fostering a culture of collaboration, transparency, and continuous learning. You will balance immediate problem-solving with long-term strategic planning, ensuring that operational challenges are met with sustainable, technology-driven solutions.
This role is perfect for a leader who is comfortable with ambiguity, thrives in a fast-paced environment, and has a passion for driving operational excellence through automation, efficiency, and innovation.
Leadership Approach at Blockskye
At Blockskye, we embrace a Transformational, Strategic, and Lean Leadership approach:
- Transformational Leadership – You will inspire and engage your team, fostering a culture of innovation, transparency, and continuous growth.
- Strategic Leadership – You will proactively analyze data, anticipate challenges, and make confident decisions that balance short-term problem-solving with long-term success.
- Lean Leadership – You will challenge inefficiencies, streamline workflows, and prioritize automation and process optimization over manual or resource-heavy solutions.
Our leadership approach supports high-performing teams, process excellence, and a future-focused vision that aligns company growth and exceptional client service targets.
Responsibilities
Leadership & Team Engagement
- Lead and inspire a team of corporate travel counselors and operational support staff, fostering a culture of accountability, collaboration, and innovation.
- Act as a coach and mentor, developing team members through regular performance reviews, one-on-one coaching, and training initiatives.
- Promote transparency and open communication, ensuring alignment between business objectives and team priorities.
- Create a positive and adaptable work environment, encouraging flexibility and a problem-solving mindset.
- Operational Excellence & Process Innovation
- Evaluate existing workflows, and drive process improvements that reduce inefficiencies and improve service quality.
- Identify and implement automation and technology-driven solutions to streamline operations
- Partner with leadership to develop and execute strategic initiatives that support operational scalability and long-term success.
- Analyze data, performance metrics, and customer feedback to identify opportunities for innovation and increased efficiency.
- Ensure compliance with company policies, industry regulations, and client-specific requirements while maintaining operational flexibility.
Operational Excellence & Process Innovation
- Evaluate existing workflows, and drive process improvements that reduce inefficiencies and improve service quality.
- Identify and implement automation and technology-driven solutions to streamline operations
- Partner with leadership to develop and execute strategic initiatives that support operational scalability and long-term success.
- Analyze data, performance metrics, and customer feedback to identify opportunities for innovation and increased efficiency.
- Ensure compliance with company policies, industry regulations, and client-specific requirements while maintaining operational flexibility.
Client & Stakeholder Management
- Act as a strategic partner to internal stakeholders, ensuring operational decisions align with client needs and business goals.
- Serve as an escalation point for complex service issues, proactively resolving challenges with a customer-first approach.
- Work closely with Account Management to ensure seamless communication and alignment between client expectations and service delivery.
- Build strong relationships with external vendors and partners to enhance operational efficiency.
- Strategic Decision-Making & Data-Driven Insights
- Use data-driven analysis to anticipate challenges and drive strategic improvements that enhance productivity and cost-effectiveness.
- Balance short-term problem-solving with long-term process optimization, ensuring sustainable and scalable operational solutions.
- Continuously monitor key performance indicators (KPIs) and adjust strategies to drive performance improvements.
Strategic Decision-Making & Data-Driven Insights
- Use data-driven analysis to anticipate challenges and drive strategic improvements that enhance productivity and cost-effectiveness.
- Balance short-term problem-solving with long-term process optimization, ensuring sustainable and scalable operational solutions.
- Continuously monitor key performance indicators (KPIs) and adjust strategies to drive performance improvements.
- 5+ years of experience in corporate travel operations and customer service or account management.
- 3+ years of leadership experience managing a virtual or distributed team.
- Proven ability to drive process improvements and implement automation strategies that enhance efficiency and service delivery.
- Strong organizational and leadership skills with a track record of strategic decision-making and operational problem-solving.
- Exceptional analytical skills, with the ability to assess operational data and formulate long-term solutions rather than short-term fixes.
- Excellent communication, collaboration, and team engagement abilities, ensuring alignment across departments and stakeholders.
- Ability to work independently, make confident decisions, and take ownership of complex projects from concept to execution.
- Demonstrated ability to apply analytical thinking and excellent business judgment with a general curiosity about how things work and a passion to create world class programs for our customers
- Strong knowledge of corporate travel booking systems, workflows, and industry trends.
- Experience with leveraging technology, automation, and AI-driven solutions to enhance efficiency
- Proficiency in travel management software, CRM systems, and operational analytics tools.
- Ability to implement and work with emerging technologies that drive automation and efficiency.
- Strong working knowledge of Microsoft Office, Google Workspace, and other collaboration tools.
Why Join Us?
At Blockskye, we are redefining corporate travel and payment through blockchain technology. By joining our team, you’ll be part of an innovative, forward-thinking company that values collaboration, integrity, operational excellence, and strategic leadership.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
