Manager, Location Partnerships

Manager, Location Partnerships (25)

Location: Remote

Company: Happy Returns

Employee Type: Full Time

The Manager, Location Partnerships will own the day-to-day performance and operational health of the Return Bar network. This role is responsible for monitoring and improving location-level performance, managing escalations across internal and external stakeholders, and driving continuous improvement across operations

Core Responsibilities

Return Bar Performance & Network Health

• Own day-to-day performance of Return Bar locations, ensuring strong execution across key metrics
• Develop and enhance performance tracking and reporting; proactively identify and address performance deviations

Escalation Management & Issue Resolution

• Serve as the primary point of contact for escalations from Hubs (operational issues) and CX/CSM (customer issues)
• Establish feedback loops to ensure recurring issues are addressed through durable process or product improvements

Field Operations & Site Audits

• Conduct regular Return Bar visits (both scheduled and “secret shopper”) to assess execution and customer experience
• Develop and standardize a repeatable framework for site visits and audits
• Synthesize findings into actionable insights and share with internal teams and partners
• Translate field insights into actionable recommendations that improve efficiency, accuracy, and partner experience

Requirements & Skills

Experience & Background

• B.S. or B.A. degree
• 2-5 years of experience in operations, consulting, logistics, or a similar fast-paced, execution-oriented environment
• Experience working in cross-functional or partner-facing roles preferred

Core Skills

• Strong analytical skills, with proficiency in Excel and comfort working with operational data and KPIs
• Excellent communication skills (written and verbal), with the ability to engage both internal stakeholders and external partners
• Strong project and program management skills, including the ability to structure ambiguous problems, manage multiple workstreams, and drive cross-functional initiatives to completion
• High attention to detail and strong organizational skills

Leadership & Mindset

• Demonstrated ownership mindset with a bias toward action and problem-solving
• Ability to manage multiple priorities and operate effectively in ambiguous, fast-changing environments
• Strong stakeholder management and influence skills

Basic Qualifications:

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

EEO Statement

Happy Returns is an equal opportunity employer. Happy Returns does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Happy Returns is committed to providing a workplace free of discrimination, harassment, and retaliation.