Compliance Specialist – Complaints (Global Housing Claims)

The Compliance Specialist – Complaints manages end‑to‑end oversight of consumer, executive, and regulatory complaints related to Global Housing claims.

This role is responsible for accurate case handling within the complaint CRM system, coordinating with accountable claim partners, ensuring timely outreach and resolution, and preparing high‑quality responses that meet regulatory, procedural, and documentation standards. The specialist also supports broader compliance operations, including complaint reporting, trend analysis, compliance audits, regulatory document requests, and Medicare Section 111 reporting activities.

Why This Role Matters

The Compliance Specialist ensures our organization meets regulatory expectations, protects company reputation, enhances customer experience, and identifies issues that drive continuous improvement. This role is a critical partner to Claims leadership and a frontline resource for ensuring compliant, accurate, and timely complaint handling.

Key Responsibilities

Complaint Handling & Case Management

• Manage all assigned complaint cases from intake through resolution within the complaint CRM system.

• Ensure timely contact with complainants and internal stakeholders.

• Coordinate with Claims teams to validate facts, obtain updated information, and ensure commitments are completed.

• Draft clear, defensible, and well‑supported written responses to regulatory bodies and consumers.

• Assemble and validate claim file materials, correspondence, and required documentation for regulatory responses.

• Monitor and meet all internal and external complaint service‑level agreements (SLAs).

• Maintain complete, accurate, and compliant case documentation.

Regulatory Support & Compliance Oversight

• Prepare timely submissions for state Departments of Insurance (DOI) and other regulatory agencies.

• Identify potential compliance issues, trends, or risks and escalate appropriately.

• Support regulatory exams, inquiries, and operational reviews by gathering data and documentation.

• Execute tasks related to Medicare Section 111 exception validation and related reporting workflows.

Data Integrity, Reporting & Insights

• Produce routine and ad hoc complaint reporting, reconciliations, and dashboards.

• Analyze complaint trends to identify systemic issues or operational improvement opportunities.

• Ensure accurate root‑cause coding and complaint disposition entry.

Cross‑Functional Partnership

• Collaborate with Claims, Legal, Quality, Compliance, and leadership teams to support complaint resolution and regulatory adherence.

• Provide feedback on opportunities to improve processes, communication, customer experience, and compliance posture.

Qualifications & Experience

• At least 2 years’ experience in claims, compliance, audit, customer escalations, or related insurance functions.

• Experience handling property or housing-related claims preferred.

• Knowledge of state insurance regulations, consumer protection requirements, and claims‑handling standards.

• Strong written communication skills for regulatory responses and documentation.

• Experience with CRM systems or case‑management tools.

• Associate degree required; Bachelor’s degree preferred.

Preferred Qualifications

• Knowledge of state insurance regulations, consumer protection requirements, and claims‑handling standards.

• P&C Adjuster's license

Skills & Competencies

• Strong organizational skills with the ability to manage multiple concurrent deadlines.

• High attention to detail with strong documentation discipline.

• Skilled in identifying and escalating compliance risks.

• Analytical mindset with ability to interpret claim activity and complaint trends.

• Professional judgement when handling sensitive regulatory matters.

• Ability to collaborate effectively across departments.

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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