Key Facts

Remote From:

Canada

Full time

47 - 53K yearly

English

Hard Skills

Help Desk Support Call Center Experience Office Management Office Equipment

Other Skills

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Microsoft Office
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Ability To Meet Deadlines
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Multitasking
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Customer Service
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Organizational Skills
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Detail Oriented
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Computer Literacy
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Problem Solving
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Verbal Communication Skills
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Professionalism
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Time Management

Roles & Responsibilities

Two years of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Computer proficiency (MS Office Word / Suite)

Requirements:

Obtain release of vehicles located at body shops and other locations, including residences.
Provide exceptional customer service to internal and external Copart customers; understand client needs and offer solutions.
Answer and place calls professionally and assist with Chat and Email Customer Support; focus on call resolution and use company resources to gather information.
Perform other office support duties as assigned, with strong organizational skills and ability to multi-task in a fast-paced environment.

Copart

About Copart

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Copart is a veteran-founded company that honors the service of active & reserve duty employees. Copart’s veteran commitments include Leadership Development Programs, tuition reimbursement, and up to 10 days of paid leave for non-activation orders like training. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).

Company type: XLarge

Founded: 2018

Company size: 5001 - 10000

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Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Seller Support role provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the Specialist offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed and understanding client needs and offering solutions and support.

This is a fully Remote role, must be located within Toronto, ON and travel into office occasionally.

Essential Duties:

The position may expand to include Chat and Email Customer Support.
Answer and place calls in a professional manner.
Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)
Focus on a call resolution and use company resources to gather information and offer solutions to meet customer needs.
Other duties as assigned.

Required Skills & Experience:

Two years of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Proficient with office equipment
Attention to detail
Problem-solving
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Computer proficiency (MS Office Word / Suite).
Typing speed 45 words per minute.
Excellent communication skills - verbal and written.
Must be able to work under pressure and meet time-sensitive deadlines.
Must be able to work independently with little supervision.
Must be able to view a computer screen for a significant portion of the workday.
Strong organizational skills

Compensation: $24.60 - $27.71 hourly/CAD

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

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