Training Manager

We are seeking a dynamic and experienced Global Training Manager to lead our global training function across customer, field service, and internal delivery teams. This role will oversee a team of trainers, drive best‑in‑class customer-centric training programmes, and lead the global strategy for training excellence with a special focus on AlinIQ AMS.

You will partner closely with Global, Area, and Customer Trainers to ensure training initiatives align with business priorities and deliver measurable impact—ultimately driving exceptional customer satisfaction.

Key Responsibilities

• Lead, manage, develop, and—when required—hire or transition Training Staff.

• Deliver internal and external training for the AlinIQ portfolio, with emphasis on AlinIQ AMS, across global locations including Dallas, Milan, and remote delivery.

• Manage and execute training projects such as AMS Academy, Foundation Training, and AlinIQ AMS Customer Training.

• Drive Customer-Centric initiatives—e.g., enhancing Train-the-Trainer certifications—to ensure world‑class training experiences.

• Coach and develop DHS Field Service teams, Global/Area Delivery Trainers, and Customer Trainers.

• Deliver customer-facing training sessions and workshops.

• Design, develop, and maintain training plans, courses, and curriculum for service and customer audiences.

• Support the development of training staff within both direct reporting lines and matrix structures.

• Innovate and implement new strategies to drive high‑impact, effective training programmes.

• Ensure all training administration processes are executed accurately and on time.

Qualifications

Education

• Bachelor’s degree (or equivalent experience)

Experience & Background

• Experience in customer training

• Experience in healthcare or medical technology

• Medical Laboratory Technician certification required

• Proven project management experience

• Demonstrated people management experience (formal or matrix)

Who You Are

You are a confident leader with excellent communication skills, a passion for developing others, and a strong drive to create meaningful, customer‑focused training experiences. You thrive in global environments, enjoy being hands‑on with training delivery, and are motivated by continuous innovation.