Professional Services Director

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking an experienced Professional Services Director to join our dynamic team. This position reports directly to the GVP & Regional GM and is a hybrid position that is located in our corporate office in Tokyo.

Position Summary

The position responsibility is to collaborate with several teams and entities to identify, structure, position, and monitor Professional Services across a wide number of customers and platforms. Current portfolio of customers generates high demand for solutions this position will resolve through bringing full suite of Rimini capabilities along with applicable professional experiences to bear.  This will require innovation and leadership and an ability to work in matrixed and high growth organization.  Field Sales, Pre-Sales, Product Management and Marketing, Legal, and Client Service are examples of organizations the position will routinely collaborate with to bring innovative solutions to install base customers.

The position will bring experience working through development of Professional Services resulting in a clear Scope, Approach, Schedule, and Outcomes favorable to Client and Rimini Street.  The position also represents a key innovation channel which shapes value propositions into offerings which range from tactical to potential new markets.  As a member of the leadership team the successful person will grow skills across a variety of Professional Services and Sales capabilities and rapidly expand span of control and influence.

Essential Duties & Responsibilities

• Build a book of business through engagement with Rimini Street Sales and Clients
• Represent a pipeline of opportunities on a periodic forecast call
• Maintain executive relationships with key customer leadership
• Engage in oversite, not management, of projects to ensure focus on value, quality, and outcomes
• Represent unique regional market challenges to Rimini Street leadership organizations through formal and informal channels
• Develop Account Plans for Strategic Customers focused on developing Professional Services and Rimini Street Solutions
• Lead and Develop Business Cases (internal and client facing) to substantiate recommendations
• Prepare executive level sales materials focused on outcomes and value and constructed at the appropriate detail level
• Lead focused and prescriptive Road-Mapping discussions with Clients
• Demonstrate skills in Consultative Selling approach to business development
• Engage with Professional Services Delivery leadership to scope and estimate projects
• Collaborate with Professional Services leadership to engage in continuous improvements
• Assist with developing sales materials including value proposition pitch decks and budgetary proposal templates
• Lead extended sales teams on strategy, offerings, and selling Professional Services Additional Duties and Responsibilities
• Grow awareness of Rimini Street unique value proposition across personal network; share messaging and gain insight from this endeavor

Education & Certification

• Undergraduate degree or equivalent experience; Master's degree highly desired
• LEAN or Six Sigma certification, preferred
• ITIL and COBIT awareness or certification, highly desired
• AWS and Azure awareness or certifications, preferred

Location

• Hybrid - Japan, Tokyo

Experience

• 15+ years of experience with leading Consulting Services within the ERP Software Industry
• 10+ years establishing, developing and leading professional services
• Aware of and experience in guiding through Information Security risks
• Contribute to or lead client discussions regarding Security Issues related to Oracle, SAP and similar Software Products & Databases
• Proven experience is scoping ERP Projects and designing solutions for clients
• Knowledge of large ERP products as well as known databases like Oracle, DB2, Hana, SQL, etc
• Proven experience in ERP application support as well as ERP software factories
• Awareness of or experience with public clouds product (e.g. AWS, Azure and GCP as well as private cloud providers with global and local scale)
• Experience in Pre-sales being able to build business plans including revenue projections, expenses, present and future value calculations
• Demonstrated experience in developing proposals and presenting solutions to clients

Qualifications & Skills

• Excellent fluency in English and Japanese - both written and verbal
• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Ability to assist in pre-sales efforts and clearly articulate value for the client (hard savings, soft savings, revenue increase and brand good will)
• Cloud migration and managed services, lift-and-shift methodology for SAP and Oracle
• IT security concepts and practices such as virtual patching, containerizations, cloud security, encryptions, identity management
• Knowledge of ERP Industry Solutions
• Knowledge of any Country Specific Solutions
• Solution selling trained and / or certified  

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.