What success looks like in this role:

Role Overview

We are seeking a highly skilled Business Analyst to act as a critical bridge between our Product (IT/backend) teams and Customer/Account teams. This is a key role responsible for translating business needs into clear, actionable technical requirements, ensuring alignment across stakeholders and enabling efficient product development.

The ideal candidate combines strong technical understanding with business acumen, and is comfortable working in a fast-paced, Agile environment.

• Partner with Product, Engineering, and Customer/Account teams to gather, analyze, and document business and technical requirements

• Translate complex business needs into detailed functional and technical specifications

• Create and maintain user stories, acceptance criteria, and backlog items to support development teams

• Develop process flows, system diagrams, and documentation (e.g., using Visio or similar tools)

• Act as a liaison between technical and non-technical stakeholders, ensuring clear communication and alignment

• Analyze product performance metrics and user data to support decision-making and continuous improvement

• Identify opportunities for process optimization and automation within existing workflows

• Support and operate within Service Desk / ITSM environments, ensuring smooth handling of incidents, changes, and requests

• Collaborate closely with Agile teams, participating in sprint planning, stand-ups, and retrospectives

You will be successful in this role if you have:

• Strong technical background with the ability to understand system architecture and product design

• Proven experience in writing technical requirements and capturing detailed user stories

• Solid understanding of IT Service Management (ITSM) platforms such as ServiceNow, Freshworks, or BMC Helix

• Familiarity with APIs and how systems integrate and communicate

• Understanding of CI/CD principles and modern software development practices

• Experience working in Agile/Scrum environments

• Ability to interpret and work with product metrics, analytics, and data insights

• Experience in process mapping and diagramming tools (e.g., Visio or similar)

• Strong analytical thinking and problem-solving skills

• BA/BS degree and 3+ years’ relevant experience OR equivalent combination of education and experience

Preferred Qualifications

• Experience working in a Service Desk or support-driven environment

• Exposure to automation tools and process improvement initiatives

• Ability to proactively identify inefficiencies and recommend scalable solutions

• Strong stakeholder management and communication skills across technical and business audiences

Additional Valuable Skills

• Basic to intermediate knowledge of Python for data analysis, scripting, or automation

• Experience working with reporting tools and data analytics (e.g., building dashboards, interpreting trends, supporting data-driven decisions)

• Background as an ITSM Subject Matter Expert (SME), with deep understanding of service management processes and best practices

• Familiarity with data visualization tools (e.g., Power BI, Tableau, or similar)

• Ability to work with large datasets and derive actionable insights

Benefits:

• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours

• SZEP Card and programs around kindergarten/nursery support, housing support, commuting support

• Private Health Insurance - Premium Package provided for all Unisys associates after 6-month tenure

• Life & accident insurance

• Home office support net 9000 HUF a Month

• Last and foremost, a great team, also a lot of learning and training opportunities

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.