Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity

The Learning Professional serves as the learning and performance consulting needs of Velera’s financial institutions. The position is responsible for executing training strategies related to onboarding new clients, delivering programs utilizing current adult learning principles and theories, and ensuring the transfer of knowledge to enhance job performance. This role requires a basic knowledge of Velera products and services. This individual will create and deliver customized presentations to meet the requirements of each financial institution engagement.

Day in the Life

• Exhibit a proficient understanding of all Velera products and technology solutions, including but not limited to ATM/Debit/Credit, Full-Service Credit, Integrated Debit, fraud tools, and other associated add-on services. Require strong knowledge of the overall network processing environment.

• Conduct pre/post conversion analysis to develop comprehensive learning plans. Provide support, including critical thinking and decision-making, based on issues that arise. As necessary, conduct complex research and other activities to ensure the successful transfer of knowledge. Act as the liaison between the financial institution and Velera staff during the conversion process to obtain answers and address client issues in a timely manner. When necessary, defuse the client situation by balancing emotional intelligence and situational logic.

• Strategize, develop, implement, and lead highly effective, results-driven learning and training plans using appropriate adult learning and delivery methods to external Velera client audiences, according to project timelines, desired performance outcomes, and learner needs.

• Facilitate quarterly calendar class training for our financial institutions on a variety of topics regarding Velera solutions, systems, and services. Deliver client-facing billable training sessions as required.

• Use a variety of training methods to engage participants and enhance learner retention and performance.

• Evaluate the effectiveness of training programs through observation, feedback, learner retention, and a variety of assessment mechanisms to ensure a positive client experience.

• Collaborate with SMEs, vendors, and Velera departments to ensure alignment of training programs with organizational goals.

• Communicate effectively with participants, providing guidance, support, and follow-up, as needed.

• Partner with SMEs, vendors, and Velera departments to identify, prioritize, and recommend training solutions. Aid in determining learning objectives, developing and executing engaging training sessions that enhance performance.

• As needed, analyze, design, develop, implement, and evaluate (ADDIE) blended learning that aligns with adult learning principles for new/existing clients and proactively provide solutions to enhance training content and delivery of training to financial institutions in partnership with internal partners.

• Adhere to style guidelines and design standards that conform to Velera’s marketing brand for the development of all training materials.

• Other duties as assigned.

Qualifications

• Degree in Adult Learning, Education, or Business Management, or equivalent combination of education and/or related experience or coursework required.

• Two (2) to Five (5) years of training and development experience, including needs analysis, program development, training delivery, and performance consulting required.

• Two (2) years of professional knowledge and experience in financial services (credit cards, merchant activity, debit cards, lending, etc.). 

• Experience with a learning management system.

• Payment processing, First Data, FIS, Mastercard, Visa ATM knowledge (preferred).

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.