Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Medical Billing Patent Applications Revenue Management Insurance Law Billing Outbound Calls Queue Management Online Communication Process Architecture Telephony

Other Skills

•
Non-Verbal Communication
•
Detail Oriented

Roles & Responsibilities

1-3 years of experience in medical billing, revenue cycle management, or claims follow-up
Familiarity with payer portals and billing systems (Kareo, Athena, AdvancedMD, etc.)
High attention to detail and ability to work independently on repetitive or process-heavy tasks
Strong written and verbal communication skills in English; comfortable speaking with payers over the phone

Requirements:

Log into the client's billing system to review and manage denied or aging claims
Work claim queues to identify root causes of denials and submit documentation or corrections
Make outbound calls to insurance payers to check claim statuses, appeal denials, and resolve payment issues
Escalate recurring denial trends or bottlenecks to the RCM lead and maintain detailed payer activity notes

Job description

Job Title: Medical Billing Specialist or Revenue Cycle Management (RCM) Specialist
Schedule: Full-time | 45 hours/week | 9:00 AM - 5:00 PM PST
Location: Remote

Apply here: https://operationsarmy.com/application

About the Role
Were seeking a detail-oriented Medical Billing Specialist to support the revenue cycle operations of a U.S.-based healthcare client. This role is primarily focused on reducing claim denials and recovering aging or stale claims. You'll be working directly in the clients billing system, managing claim queues, and communicating with payers to ensure timely and accurate reimbursement.

This is an ideal opportunity for someone with experience in medical billing or claims follow-up who thrives in a fast-paced, process-driven environment.

Key Responsibilities

Log into the clients billing system to review and manage denied or aging claims
Work claim queues to identify root causes of denials and submit appropriate documentation or corrections
Make outbound phone calls to insurance payers to check claim statuses, appeal denials, and resolve payment issues
Escalate recurring denial trends or system/process bottlenecks to the clients RCM lead
Maintain accurate and detailed notes of all payer interactions and claim activities
Assist with additional RCM workflows as needed to support clean and efficient revenue operations

Qualifications

1-3 years of experience in medical billing, revenue cycle management, or claims follow-up
Familiarity with payer portals and billing systems (e.g., Kareo, Athena, AdvancedMD, etc.)
High attention to detail and ability to work independently on repetitive or process-heavy tasks
Strong written and verbal communication skills in English
Comfortable speaking with payers over the phone and navigating insurance systems

Nice to Have