Head of Training (Outpatient Surgical Company)

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

The Head of Training will lead a training department that serves all clinics and business operations.

Partnering closely with leadership, the Head of Training will both design a strategy and oversee execution of a robust training system that ensures compliance, supports staff development, and results in providing excellent patient care.

Duties & Responsibilities:

Strategic Leadership

• Assesses the company’s current training methods, training content, and training deployment and provides productive feedback, recommendations for improvement and solutions that align to the company’s business model and growth trajectory
• Understands the training needs of the clinics by partnering with clinic leadership to optimize existing and/or other effective, interactive and scalable training solutions that drive measurable results for the business
• Establishes solid cross-functional relationships with clinic/business unit leadership to determine program priorities, roll-out plans, set program deadlines and ROI analytics
• Develops a team of training professionals (i.e., field trainers and instructional designers)

Training Assessment & Design

• Sets and executes the vision for course design and instructional methods that are most effective in driving staff performance and customer service adoption aligned to the company’s growth trajectory
• Simplifies and creates training content for easier learning acquisition and application
• Designs/re-designs training curriculum for clinical roles through collaboration with clinic leadership, the Training team, and stakeholders and ensures compliance with QUADA regulations and HIPAA

Training Delivery & Effectiveness

• Conducts ongoing assessments to measure program quality and effectiveness and ensure continuous improvement, maintenance and adjustment in program content/delivery to maintain pace with business growth
• Designs and establish benchmarks that measure the impact and effectiveness of training and overall clinical role performance
• Champions a culture of continuous learning across all levels of the organization

Supervisory Responsibilities:

• Leads a high performing team of trainers and instructional designers responsible for the execution of training programs
• Assesses and effects changes in the training team’s structure to meet business growth goals and objectives

Required Skills/Abilities:

• Strong leadership, team building, change management, employee engagement, and employee development skills
• Skilled in communicating (verbal and written) across all levels of the organization; ability to influence and collaborate across all levels of the organization to achieve desired outcomes
• Strong project management skills
• Strong background in instructional design and curriculum development

Education and Experience:

• Master’s degree required; Master’s preferred in Training & Development, Learning & Development, Organizational Development, Psychology or related field
• Seven plus (7+) years in developing and managing end-to-end training solutions for medium to enterprise organizations with minimum three (3) years of people management experience
• Proven track record in leading organizational training; training in healthcare environment a plus
• Proficient in tracking and reporting training effectiveness through data collection/analysis
• Experience in managing various learning management systems (Reach 360 preferred)

Travel Requirements:

• Up to 50% travel to outside clinic locations for training purposes