Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Stakeholder Communications Project Management Client Services Customer Success Management Escalation Management Customer Success Management Customer Acquisition Management Customer Requirements Analysis Scope Management Clinical Quality Management Asynchronous Communication Process Improvement

Other Skills

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Decision Making
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Multitasking
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Dynamic Communication
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Active Listening
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Time Management
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Teamwork
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Creative Problem Solving
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Analytical Thinking
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Learning Agility
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

3+ years of owning complex B2B customer relationships, preferably in health tech or regulated industries
Strong project management skills with ability to manage multiple workstreams, identify risks early, and keep initiatives on track
Bias for action and willingness to operate in a fast-paced, innovative environment with curiosity and rapid iteration
Excellent verbal and written communication skills, aligned with MECE principles and comfortable with asynchronous collaboration

Requirements:

Build long-term, trust-based relationships with forward-thinking health tech companies
Act as the central point of accountability for customers, ensuring the right outcomes at the right time with clear communication
Listen closely to capture what matters and surface it to internal teams to keep everyone aligned with customer value
Spot friction early and eliminate it, owning onboarding through expansion to keep customers focused and confident

Scarlet

About Scarlet

Scarlet certifies software medical devices. We are Europe’s only Notified Body specialised in Software & AI. Our mission is to hasten the transition to accessible, affordable healthcare. We strive to achieve our mission by enabling our customers to deliver on theirs, and get their life-changing technology to the people who need it. Scarlet was built specifically for software and AI medical devices. We help customers to get their SaMD certified in the EU & UK, and ship the kind of regular updates inherent to good software, ensuring patients can safely get the most up-to-date technology.    Scarlet is designated as an EU Notified Body under regulation (EU) 2017/745 (EU MDR). And a UK Approved Body under UK Medical Devices Regulations 2002 (SI 2002/618 as amended). Scarlet is also accredited to issue ISO 13485 certificates.

Company type: Scaleup

Founded: 2018

Company size: 11 - 50

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Job description

Our mission is to hasten the transition to universally accessible healthcare. We are authorised by governments to assess and grant market access to medical AIs. Our groundbreaking approach enables the most innovative technology to reach patients safely and quickly.

Scarlet is the pre-eminent authority on AI medical devices. We serve customers that matter. Companies building bleeding-edge medical AI systems choose Scarlet. We are proud to count the world’s best resourced and most ambitious companies building medical AI as customers. You will be joining a team with product-market fit, flowing data, and exponentially growing revenue.

Come help us bring the next generation of healthcare to the people who need it.

Who you are:

You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry.
You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets.
You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat.
You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly.
Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.

What the job involves:

Build long-term, trust-based relationships with forward-thinking companies in health tech
Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout.
Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey.
Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations.
Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex.