Key Facts

Remote From:

Anywhere

Full time

English

Hard Skills

Other Skills

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Video Conferencing
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Creative Problem Solving
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Detail Oriented
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Verbal Communication Skills
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Self-Motivation

Roles & Responsibilities

Broad IT experience
Strong proficiency in Microsoft 365 suite
Experience with API development
Experience working with U.S.-based teams or clients

Requirements:

Explore, create, and implement API-based integrations and automation opportunities (ERP: Global Shop Solutions; CRM: HubSpot) and lead workflow improvements across ERP/CRM and Microsoft Suite
Drive adoption of Microsoft 365 tools (SharePoint, Power Automate, Teams, OneDrive), improve internal workflows through automation, standardization, and training, and create/update user documentation and SOPs
Provide insight into overall system architecture and workflows; support cybersecurity, user device management, office hardware, and IT projects; act as liaison with the managed service provider
Lead exploration of emerging AI tools and assist with AI-enabled use cases to improve efficiency, reporting, and decision-making

Outsource Accelerator

About Outsource Accelerator

Outsource Accelerator was founded by Derek Gallimore in response to the need for independent unbiased information and education on outsourcing and offshoring.Outsourcing is booming, and the trend is for this to continue - at double digit growth!Outsourcing is being democratised and is now accessible to businesses of all size and shapes. There is huge benefit to outsourcing for everyone. It promotes economic growth in the developing countries and is a massive economic boon for the 'West'.Outsource Accelerator specifically focuses its knowledge and advisory on the Philippines. The Philippines is the most established, and world's largest, outsourcing supplier.Derek Gallimore is on a mission to make outsourcing more understandable and accessible for all.https://www.outsourceaccelerator.com/

Company type: Scaleup

Founded: 2018

Company size: 11 - 50

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Job description

Company Overview
A U.S.-based manufacturing company focused on designing and constructing machines, delivering outstanding customer service, and developing innovative solutions for the furniture and bedding manufacturing industry.

Role Overview
This role supports daily IT operations while advancing workflow automation and system integrations across the organization. The focus is on process optimization through system automations. The ideal candidate has a strong ability to identify inefficiencies and develop creative, scalable solutions.

Core Responsibilities (Prioritized)

1. APIs, Integrations & AI

Explore, create, and implement API-based integrations and automation opportunities
- Example: Quoting in CRM to Sales Order Execution in ERP
Lead workflow improvements involving:
- ERP: Global Shop Solutions (Pervasive SQL / Actian Zen / Visual Basic)
- CRM: HubSpot (Standard HTTP protocols and JSON)
- Microsoft Suite
Assist with AI-enabled tools and use cases to improve efficiency, reporting, and decision-making
- Lead exploration of emerging AI tools

2. Microsoft 365 Enablement

Drive adoption of Microsoft tools such as SharePoint, Power Automate, Teams, and OneDrive
Improve internal workflows and communication through automation, standardization, and training
Create and maintain user documentation and SOPs to reduce support load

3. General Business IT Support

Provide insight into overall system architecture and workflows
Support cybersecurity systems and policies, user device management, office hardware, and IT projects
Act as co-liaison and advisor between the company and its managed service provider

Remote & International Expectations