Product Line Manager, Premium Services

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

Job Family Definition

Designs, plans, develops, and leads a portfolio of premium network services that define the company’s highest-tier customer experience. Owns the end-to-end lifecycle of Elevate offerings, including Premium Support, Optimization Services, and Lifecycle Services from concept and definition through launch, scale, and end-of-life. Ensures Elevate services deliver differentiated value, measurable customer outcomes, and sustained recurring revenue growth across the Network Services portfolio.

Management Level Definition

Recognized authority with unique mastery of network services, customer experience design, and recurring revenue services business models. Operates independently in highly complex and ambiguous domains that are critical to the company’s long-term success. Develops strategy, sets functional direction, and drives innovative service concepts that materially impact customer retention, expansion, and brand trust. Leads and mentors a senior product management team and provides functional leadership across large, cross-division initiatives.

Role Purpose

Accountable for defining, delivering, and continuously improving the premier customer experience within Network Services. This role leads the Elevate Product Management function, ensuring the company’s most strategic customers receive differentiated, outcome-driven services across the full lifecycle, from onboarding and optimization to ongoing support, renewal, and value realization.

Key Responsibilities

Portfolio & Experience Strategy

• Owns and drives the end-to-end product and experience strategy for the Elevate services portfolio, including Premium Support, Optimization Services, and Lifecycle Services.
• Defines what ‘premier experience’ means in clear, measurable terms and translates that vision into scalable service capabilities.
• Establishes multi-year roadmaps aligned to customer needs, market trends, and company strategy.

Customer Value & Market Leadership

• Builds compelling value propositions, target customer segmentation, and business cases tied to retention, expansion, and lifetime value.
• Synthesizes customer feedback, market insights, and operational data into actionable product decisions.
• Serves as an internal and external evangelist for Elevate services and the premium customer experience.

Cross-Functional Execution

• Leads alignment across Product, Support, Engineering, Services, Supply Chain, Sales, and Marketing to deliver Elevate outcomes.
• Ensures services are operationally scalable, supportable, and financially viable across regions and segments.
• Partners with GTM teams to drive attach, adoption, and lifecycle engagement.

Financial & Operational Accountability

• Owns financial performance for Elevate services, including revenue growth, margins, attach rates, and cost efficiency.
• Defines and tracks KPIs tied to customer experience, service performance, and business impact.
• Continuously evaluates portfolio health, driving simplification, modernization, and exit decisions where appropriate.

Team & Capability Leadership

• Leads, mentors, and develops a senior product management team focused on complex, experience-led services.
• Establishes high standards for product discipline, customer empathy, and data-driven decision making.
• Builds future-ready capabilities in recurring revenue, XaaS, and lifecycle-based value creation.

Education and Experience

• Bachelor’s degree in computer science, engineering, or a related field; MBA or advanced degree preferred.
• 10+ years of experience in product management or services leadership within high-tech or networking environments.
• Deep experience with premium support, lifecycle services, optimization services, and ITSM-driven service models.
• Strong financial acumen with demonstrated success in recurring revenue and subscription-based offers.
• Exceptional executive communication, influence, and leadership skills.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

#operations

Job:

Engineering

Job Level:

Manager_2

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 161,500 - 370,500 in North Carolina & Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.