We are

a cutting-edge e-commerce company developing products for our own technological platform. Our creative, smart and dedicated teams pool their knowledge and experience to find the best solutions to meet project needs, while maintaining sustainable and long-lasting results. How? By making sure that our teams thrive and develop professionally. Strong advocates of hiring top talent and letting them do what they do best, we strive to create a workplace that allows for an open, collaborative and respectful culture.

What you will be doing

The Research Analyst is focused on supporting customer experience (CX) research and Voice of Customer (VoC) initiatives. This position is ideal for someone with hands-on research experience who is looking to deepen their expertise in insight generation, survey design, and stakeholder communication within a fully remote, cross-functional environment. translates insights into clear, actionable recommendations through reports, dashboards, and presentations. Working closely with CX, Product, Marketing, and Player Support teams, this role ensures that player feedback is effectively communicated and embedded into decision-making processes.

Some of your responsibilities will be:

• Support and execute Voice of Customer (VoC) research initiatives
• Design, build, and deploy quantitative surveys (e.g. NPS, CSAT, CES, transactional and relationship surveys)
• Assist with qualitative research, including player interviews and open-ended feedback analysis
• Ensure surveys are clear, well-structured, and aligned to research objectives
  
• Maintain data quality and follow best practices in survey methodology
• Analyze survey data to identify trends, drivers, and pain points in the player experience
  
• Conduct qualitative analysis, including thematic coding of player feedback
• Combine qualitative and quantitative insights to tell a cohesive CX story
• Support the creation of reports, dashboards, and insight summaries
• Prepare and support research readouts and presentations for internal stakeholders
• Clearly communicate findings and recommendations in written and visual formats
• Collaborate with CX, Product, Marketing, and Player Support teams in a remote setting
• Respond to stakeholder research questions with data-driven insights

Knowledge and skills you need to have

• 1–4 years of experience in CX research, customer insights, VoC, or analytics.
• Proven experience designing and implementing surveys.
• Understanding of customer experience measurement and VoC frameworks.
• Knowledge of the gaming industry and player behavior.
• Experience working remotely or with distributed teams.

• Strong quantitative analysis skills, particularly with survey data.
• Solid qualitative research skills, including open-text and thematic analysis.
• Ability to synthesize data into clear, actionable insights.
• Strong problem-solving and analytical thinking capabilities.

• Clear, concise written and verbal communication skills.
• Ability to present insights confidently to stakeholders.
• Comfortable collaborating cross-functionally (CX, Product, Marketing, Player Support).
• Ability to respond to stakeholder questions with data-driven insights.
• Flexible to work with departments in different time-zones.
• B2 English level

Nice to have

• Experience with VoC or survey platforms.
• Familiarity with CX metrics such as NPS, CSAT, and CES.
• Exposure to analytics or BI tools.
• Interest in UX or player experience research.
• Experience in regulated or large-scale gaming environments.

Why choose us?

We provide the opportunity to be the best version of yourself, develop professionally, and create strong working relationships, whether working remotely or on-site. While offering a competitive salary, we also invest in our people's professional development and want to see you grow and love what you do. We are dedicated to listening to our team's needs and are constantly working on creating an environment in which you can feel at home.

We offer a range of benefits to support your personal and professional development:

Benefits:

• 22 days of annual leave
• 10 days of public/national holidays
• Health insurance options
• Access to online learning platforms
• On-site English classes in some countries, and more.

Join our team and enjoy an environment that values and supports your well-being. If this sounds like the place for you, contact us now!