Supplier (Customer) Support Representative - German language

Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production. Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community. 

We’re one of the fastest-growing technology companies - from $5 million to $50 million ARR in under five years! As the global leader in supply chain data management, we provide transparency into the supply chains of some of the world's largest and most successful companies, including 75 percent of Fortune 500 companies. In our most recent funding round, we raised $350 Million USD in funding led by Vista Equity Partners. This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team. 

The Supplier Representative will report to the Manager, Supplier Success. The Supplier Representative will support the Supplier Success team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Liaise in writing and verbally with clients’ supply chains to evaluate regulatory compliance needs;
• Answer, screen and forward incoming calls from suppliers while providing basic information when required;
• Perform outbound supplier call tasks as required;
• Engage with unresponsive suppliers to help troubleshoot any inquiries/issues navigating our portal;
• Handle tier 1 and 2 supplier ticket responses/support, with assistance from Senior, Lead, Manager and Specialists;
• Work closely with Program Success to obtain high response rates for our clients;
• Language support across the organization; help in the translation of regulatory articles for our clients, as well as for our client’s supply chains, join prospect calls for language support with the Sales team;
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

• Great verbal and written communication skills, primarily in English and in German is required. Fluent Italian or French speakers are definite advantages. 
• Bachelor’s Degree/Higher diploma from a recognized learning institution; 
• Minimum 1-3 years related work experience; 
• Computer proficiency using MS Office Suite and Google Applications; 
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
• Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
• Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs; 
• Possess basic to intermediate regulatory knowledge in order to consult with suppliers in providing requested information;
• You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;

Assent Europe is Headquartered in Amsterdam, The Netherlands. This position allows for remote working from anywhere within Germany, The UK and The Netherlands. 

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent 

• Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

• Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, and more.

• Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.

• Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

• Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.  

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.