Associate Director, PCI Compliance and Student Systems

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The Associate Director of PCI Compliance and Student Systems is responsible for the design, operation, and ongoing support of the systems, software, and business processes that support student accounts receivable, student payment acceptance, and related e-commerce solutions, and for managing the University’s Payment Card Industry (PCI) compliance program. The role provides strategic oversight of the University’s payment systems infrastructure and PCI compliance framework, ensuring secure payment processing, regulatory compliance, and operational efficiency across the institution. This includes, but is not limited to:

• managing the University’s Payment Card Industry (PCI) compliance program, including:

  • managing annual PCI audits and supporting the activities of the various service centers

  • coordinating cross-departmental efforts to most efficiently utilize existing systems

  • the creation of PCI-compliant e-commerce payment sites to meet departmental needs and enhance cost-effectiveness, leveraging existing platforms and solutions

  • managing merchant services and operations, overseeing security requirements, equipment, reporting, credit card disputes, troubleshooting, onboarding, and credentialing

• supporting cross-functional activities across student systems, including those related to payment acceptance, processing, application, and troubleshooting, using platforms such as Ellucian’s Banner and TouchNet Bill+Payment.

• business process design and redesign, testing, systems security, and management of interfaces between systems, including but not limited to:

  • serving as a Banner SaaS AR functional lead for student accounts, providing functional oversight, resolving system issues, leading testing and implementation of new functionality, driving continuous process improvements, and delivering training and guidance to stakeholders across the university

  • leading multi-departmental efforts on student payment systems and the utilization of existing systems

  • deploying new and upgraded systems and processes in coordination with Procure-to-Pay, Finance teams, and other key stakeholders, especially throughout OCFO

  • iterative efforts to make systemic and process improvements

  • management of integrations with banking partners

  • development and implementation of standard operating procedures, control procedures, and schedules

  • monitoring activity and usage patterns in support of Internal Audit and identifying potential elements of fraud

  • serve as a data steward delegate, overseeing access requests, ensuring appropriate role and privilege provisioning, and maintaining required documentation to support biannual audits and access reviews

• staying abreast of the landscape of systems available for student receivables management, making recommendations to senior management regarding new systems to adopt, and leading the evaluation of proposals with respect to student systems and e-commerce solutions.

• organizing procurement and contracting activities for payment processing services, payment gateway software, and payment applications.

Work Interactions

The Associate Director of PCI Compliance and Systems will report to the Deputy Senior Director for Student Systems. The position will also work closely with the Senior Director of Student Accounts to ensure payment systems and processes meet PCI compliance standards, Treasury standards, and that appropriate reporting of payment activity is made available. The position will interact with faculty and staff across the University, students, many Senior Business Managers, Financial Managers, and non-financial stakeholders, as they seek support in developing or maintaining student payment systems, and developing or maintaining reports.

The position will work closely with University Information Systems (UIS), Procure-to-Pay (P2P), and General Accounting. The position will brief senior leadership on multi-departmental efforts, the current utilization of existing systems, as well as the annual PCI audit, providing senior leadership with recommendations on policies and partners that will support the optimal combination of operational efficiency, security, cost, and return on investment. The position will oversee the University’s PCI compliance program, providing strategic oversight of audit coordination, payment processor relationships, bank account integrations, and third party vendors that process credit card transactions.

The position will work closely with and take direction from OCFO operations to ensure payment systems and processes meet Treasury standards, and that appropriate reporting of payment activity is made available to Treasury. The position will interact with staff across the University, particularly with Directors of campus finance on systems set-up and maintenance, compliance activities, and reconciliation. The position will brief senior leadership on findings of the PCI audit, and will also present senior leadership with options for payment policies and partners that will provide the optimal combination of operational efficiency, security, and cost.  The position will also work with external parties, including acting as the primary point of contact for the external PCI auditor, the primary point of contact for the University’s payment processor(s) and their interface with university bank accounts, and establishing relationships and integrations with third party vendors who process credit card transactions.

This position has been designated as Remote. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

Required

• Bachelor’s degree

• 6-8 years’ experience in a finance, accounting, business, or technology management

• Project management and/or business process design experience

• Excellent oral and written communication skills

Preferred

• Advanced degree in business, finance, accounting, technology management, or related field

• Experience in a higher education environment

• Experience with project management

• Experience with Workday Financials, Ellucian Banner AR, and Touchnet Marketplace and Bill+Payment

• Experience with technology change management protocols

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or oeoc@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.