VP of Operations - Luxury Properties

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com   In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies.  We are growing and opportunities abound!    What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.   There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.  

What you will have an opportunity to do:

Position Overview

The Vice President, Luxury Hotel Operations & Experience is a newly established, enterprise‑critical leadership role designed to elevate luxury performance across the portfolio while building the infrastructure, standards, and operating disciplines required to scale our luxury segment.

This Leader will have direct operational leadership over a select group of Luxury and Upper‑Luxury properties while also serving as a discipline advisor and strategic partner to assigned flagship and complex assets across the broader portfolio. The role is intentionally designed to blend hands‑on leadership, strategic advisory, and capability‑building, creating a unified luxury operating philosophy for the company.

This position will lead cross‑functional alignment across operations, sales, revenue strategy, marketing, guest experience, finance, and brand, while shaping a repeatable, scalable luxury playbook that supports current business goals and future ultra‑luxury expansion. The Vice President of Luxury Operations will work to ensure alignment of strategy amongst the noted disciplines and proper communication between these organizations at the regional and property level to ensure a seamless and coordinated approach in company operations.

This position represents a step‑change in how the company approaches luxury operations, moving beyond property‑by‑property excellence to a scalable luxury ecosystem.

Key Responsibilities

• Provide executive oversight and leadership for an assigned group of Luxury and Upper‑Luxury hotels, accountable for balanced scorecard performance, profitability, brand execution, and guest outcomes.
• Serve as a strategic operational advisor to select high‑profile and complex assets outside the direct‑oversight portfolio, influencing performance without formal line authority.
• Partner closely with General Managers to elevate leadership capability, operational rigor, and luxury service execution.

• Define, refine, and operationalize distinct brand identities and asset positioning for each hotel, ensuring the luxury promise is consistently delivered and measurably experienced by guests.
• Guide development of guest experiences, programming, and service rituals that differentiate each property while aligning with enterprise luxury standards.

• Oversee and align strategies across direct sales, revenue management, marketing, distribution, and e‑commerce to maximize total revenue, rate integrity, and market share.
• Drive disciplined cost management while protecting the guest and associate experience required in a luxury environment.
• Collaborate closely with Finance to ensure strong controls, capital stewardship, and sound financial governance across properties.

• Lead capital planning prioritization and execution, ensuring investments support asset positioning, guest expectations, and long‑term value creation.
• Ensure programs are in place for asset inspection, brand compliance, and physical product protection across the portfolio.

• Ensure properties attract, develop, and retain top luxury talent, aligned with company culture and service expectations.
• Coach and mentor General Managers and senior leaders using a performance‑based, situational leadership approach.
• Build bench strength and leadership readiness to support future growth and ultra‑luxury expansion.

• Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
• Serve as a primary executive contact for luxury operations, articulating strategy, results, and forward‑looking opportunities.

• Leverage data and market intelligence to identify performance gaps, competitive threats, and growth opportunities.
• Drive fact‑based decision‑making across all operational and commercial disciplines.

• Travel as required to support the portfolio.

What are we looking for?

Qualifications

• Extensive experience leading Luxury and Lifestyle hotels; ultra‑luxury exposure strongly preferred.
• Minimum 10 years of progressive hospitality operations leadership, with demonstrated success across multiple property types or complexity levels.
• Bachelor’s degree required.
• Proven executive leadership capability in team selection, mentorship, and succession planning, as well as leading change and transformation and driving accountability and enterprise‑level results.
• Strong analytical and strategic thinking skills with the ability to translate insight into action.
• Deep understanding of best‑in‑class luxury operating practices and the ability to unify multiple disciplines under a cohesive strategy.
• Exceptional communication, influence, and stakeholder‑management skills.

Compensation:

$225,000

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$250,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.