Clinical Director, Virtual Care

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The Clinical Director, Virtual Care provides comprehensive clinical leadership and expertise, directing clinical operations and ensuring the delivery of high-quality, safe, and ethical patient care across virtual, telephone, and remote monitoring platforms. This role involves mentoring staff, developing and implementing clinical protocols, and driving quality improvement initiatives. The Clinical Director, Virtual Care manages complex cases, provides direct, evidence-based care, and collaborates closely with interdisciplinary teams to optimize patient outcomes and ensure continuity of care within a dynamic virtual environment.

 

Key Responsibilities:

• Advanced Clinical Practice (Virtual): Provide comprehensive, client-centered virtual care, including assessing, diagnosing, treating, and following up with patients for a wide range of acute and chronic conditions. This involves conducting virtual video/telephone visits, ordering/interpreting diagnostic tests, prescribing medications within scope of practice, and managing cases across various disease states.

• Virtual Care Management: Perform remote patient monitoring and effectively manage patient care through various digital health platforms.

• Clinical Leadership & Mentorship: Act as a primary clinical resource, offering guidance, mentorship, and fostering competency development for nursing staff and other health professionals.

• Program Development & Quality Improvement: Lead the development, implementation, and evaluation of virtual care policies, protocols, programs, and quality improvement initiatives to enhance service delivery and patient outcomes.

• Interdisciplinary Collaboration: Collaborate effectively with nurses, pharmacists, physicians, and allied health professionals to ensure the delivery of integrated, comprehensive, and patient-centered care.

• Data Analysis & Reporting: Identify, analyze, and report on clinical data to drive continuous improvement in patient care and virtual health services.

• Documentation & Compliance: Ensure all electronic medical records (EMR) are accurate, timely, and fully compliant with privacy regulations, confidentiality standards, and provincial/state legislation governing telehealth.

• Operational Support: Assist in the orientation, training, and ongoing support of new team members, and ensure the coordination and availability of necessary equipment for seamless virtual visits.

 

Required Qualifications & Skills

• Education: Master’s degree in Nursing or Nurse Practitioner program.

• License: Current, valid registration as a Registered Nurse in the Extended Class (NP).

• Experience: Minimum 3–5 years of clinical nursing experience, with preference for prior experience in primary care, community health, or virtual care/telehealth.

• Technical Proficiency: Competency in using information technology, including EHRs, video conferencing, and remote monitoring equipment.

• Leadership: Strong leadership, communication, and decision-making skills.

 

Physical and Environmental Conditions

• Location: This is primarily a remote or hybrid role requiring a secure, private, and high-speed internet-enabled workspace.

• Hours: Ability to work flexible hours to meet patient and organizational needs.

• Focus: Can range from primary care to specialized services (e.g., weight management, menopause care, men’s health, etc.)

 

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$145,000.00 - $195,000.00 / 145.000,00$ - 195.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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