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Customer Service Advocate

TruBridge

Key Facts

Remote From: 
United States
Full time
English

Other Skills

  • •
    Customer Service
  • •
    Investigation
  • •
    Negotiation
  • •
    Problem Reporting
  • •
    Communication

Roles & Responsibilities

  • Experience in customer service or billing environments
  • Strong analytical and problem-solving abilities
  • Excellent negotiation and communication skills
  • Ability to document and report issues clearly

Requirements:

  • Investigates, analyzes, and resolves consumer and commercial billing issues and complaints, including documentation and reporting
  • Identifies solutions to billing issues and presents appropriate resolution options to customers
  • Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

Job description

Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization | Identifies solutions that address billing issues and presents appropriate resolution options to customers | Negotiates and authorizes billing settlements within established limits and adjusts customer accounts.

Business Support
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