Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Order Management Data Entry Property Management Invoicing Dispatch Coordination Microsoft Operating Systems Facilities Engineering Supplier Management Mechanical Inspection Energy Efficiency Improvement Online Communication Escalation Procedures Telephony

Other Skills

•
Microsoft Excel
•
Customer Service
•
Typing
•
Microsoft Word
•
Prioritization
•
Telecommuting
•
Decision Making
•
Professionalism
•
Communication
•
Teamwork
•
Critical Thinking
•
Stress Management
•
Reliability
•
Punctuality
•
Problem Solving

Roles & Responsibilities

Associates Degree or equivalent experience
Minimum of two years’ experience in facilities maintenance, property management or customer service; experience managing commercial HVAC service delivery
Advanced proficiency in MS Windows applications, including MS Excel and Word; ability to type at least 50 wpm with strong writing skills
Bi-lingual English-Spanish preferred

Requirements:

Serve as the main point of contact for HVAC service providers; conduct telephonic and electronic follow-up to ensure open work orders are completed on time
Manipulate Excel work order data to prioritize provider communication and update the EMCOR system with latest status
Coordinate with the account team on work order escalations and service provider invoicing issues; communicate reassignments to the account representative
Assist in dispatching work orders when the customer service representative/dispatcher is out of the office

Job description

About Us:

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary:

Under general supervision, wholly responsible for all aspects that pertain to designated customer account/s. Conduct telephonic and electronic follow up and closing functions for open HVAC work orders on designated account(s) in order to meet the contractual obligations of the client. The intent is to ensure HVAC work orders are completed on time. This position will involve handling daily HVAC service provider communications which includes but is not limited to following up with numerous providers via telephone and email to get status updates on work orders, updating work orders in the EMCOR system, and communicating with account team on reassignments. This position is the main point of contact for HVAC service providers, and the ideal candidate will need to possess a strong commercial HVAC background.

Essential Duties & Responsibilities:

Manipulates Excel work order data to prioritize service provider communication.

Communicate on a regular basis with service providers & customers via telephone regarding work order updates.

Updates and performs uploads into the system to work orders to reflect the latest status.

Coordinates and communicates with account team(s) on work order escalations and service provider invoicing issues.

Ensures work order reassignments are notified to the account team representative for their action.

Assist in dispatching work orders if customer service rep/dispatcher is out of office.

Qualifications:

Education	Associates Degree or equivalent experience.
Business Experience	Minimum of two years’ experience in facilities maintenance, property management or customer service role required. Experience in managing commercial HVAC service delivery required.
Language Skills	Bi-lingual English-Spanish preferred.
Technical Qualifications & Skills	Advanced proficiency in MS Windows Applications, including MS Excel and Word. Must be able to Type min 50 wpm and have good writing skills.

Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.

Ability to work under pressure and constantly make correct decisions with limited input and determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager.

Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program.

Ability to critically think and problem solve.

Ability to maintain a courteous, professional demeanor at all times.

Convey confidence in providing and receiving pertinent information.

Must be punctual, reliable and caring about their work ethic.

Work Environment:

Desk position with computer/monitors in a distraction free and well-maintained office facility. A hardwired internet connection is required. Remote working will be an essential skill that one must have.

Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy:

Please review our Affirmative Action Policy.

Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. Geographic Disclosure:

#EFS

Ready to apply?

APPLY

Share ·