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Customer Service Agent Automotive (m/w/d) – Remote

Avedo GmbH

Roles & Responsibilities

  • Fluent German language skills (very good proficiency).
  • Full-time freelance role based in Kosovo with remote BYOD setup.
  • Strong inbound call handling and written communication abilities.
  • Ability to provide personalized product recommendations and ensure customer satisfaction.

Requirements:

  • Provide inbound telephone and written customer support for our client.
  • Deliver personalized product consultations to customers.
  • Ensure customer retention and overall customer satisfaction.
  • Document and follow up on customer conversations.

Job description

Du sprichst sehr gut Deutsch? Dann suchen wir dich als Customer Service Agent Automotive (m/w/d) für Avedo - in Vollzeit und komplett remote.

Deine Benefits

  • Freelance-Tätigkeit in Vollzeit aus Kosovo

  • Remote-Arbeit von Beginn an im BYOD-Modell (Bring Your Own Device) – du arbeitest mit deiner eigenen Technik

  • schneller und unkomplizierter Einstieg

  • dynamisches, innovatives Arbeitsumfeld mit flachen Hierarchien

Deine Aufgaben

  • telefonische und schriftliche Kundenbetreuung Inbound für unseren Auftraggeber

  • individuelle Beratung zu Produkten unseres Auftraggebers

  • Sicherstellung der Kundenbindung und Kundenzufriedenheit

  • Dokumentation und Nachbereitung der Kundengespräche
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