Job Title: Business Analyst - Project Lead
Location: Remote (Occasional in-person site visits which can be expected to occur on a quarterly basis in addition to their start date to receive equipment.)
Duration: 12 months
Scope of the project:
DPH is implementing a vendor hosted EHR from Oracle Cerner. The support of this EHR will be shared between Oracle Cerner AMS/MSD teams, DPH Office of Information Technology (Client) and the Division of Community Health Services (CHS). AMS/MSD will provide a defined level of support.
Client and CHS will be responsible for supporting the remaining features of the EHR environment. These features include new Custom Reports/CCL & Report/CCL Alterations, Report Design, new MPages, validation of Service Packages, management of Printers and RRD Hardware, end user training, new user accounts, interface issues outside of the Cerner feed and workflow changes. Assistance with implementation of new pharmacy module.
Daily Duties / Responsibilities:
These positions provide application technology expertise and direction in the application support/development/implementation of highly complex enterprise-wide cross functional programs or projects for the Cerner application. May lead to resolution of highly complex problems. May occasionally work on projects, engaged in enterprise-wide projects as a team member or as a team leader. Acts as subject matter expert for multiple areas. Leads a cross functional team to troubleshoot highly complex hardware, software, and system problems. This position will be a part of the team responsible for supporting these new solutions and day-to-day operations of the EHR. Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.
DAILY DUTIES / RESPONSIBILITIES:
Specific duties and responsibilities will include but are not limited to the following:
- Serve as Cerner Analyst for PowerChart implementation providing system optimization, testing, and validation.
- Complete Cerner PowerChart build including PowerNote, PowerForm, PowerPlan, ESH, and Dynamic Docs.
- Provide knowledge and understanding of DCWs, maintenance, and Discern rules writing for specific Cerner Solution.
- Collaborate with Clinical Analysts on current and future state workflows and project documentation. Study and learn system capabilities assigned.
- Responsible for delivering or leading the design, development, support, maintenance deployment of functional applications as well as information support processes.
- Lead resolution of highly complex issues or requests that need a technical expert for specific solution sets. Typically involved in problem management activities which include performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalate issues when necessary.
- Always follows appropriate change control process
- Responsible for completing tasks and associated documentation within committed timeframes and effectively communicate across teams and all levels of management.
- Lead technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
- Develops, maintains and is a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.
- Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
- Leads product release management functions which may include developing test plans, perform test plans, facilitate end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
- Troubleshoots FSI issues, Client& ESO issues, linkage of new orders to bi-directional interface.
- Provides guidance and training and problem-solving assistance to other team members and operational support teams.
- Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience. Work with Information Technology staff to learn technical functionality and IT Security Standards and practices.
- Work with Program Area System Owners to learn their business functions and needs.
- Mapping log of current interfaces in use.
- Assist staff in resolving system-related problems.
- Assist with System user account permissions and security.
- Provide and assist with system user training when onboarding new staff as well as individual training.
- Attend and provide program area support during scheduled EHR events as needed.
- Create and maintain supporting system and training documentation.
- Maintain SharePoint content associated with system collaboration sites.
- Document and create technical reports by collecting, analyzing, and summarizing information and trends as well as system effectiveness.
- Monitor and Identify system data quality issues and work to improve data accuracy.
- Reviews and monitoring usage reports.
- Assist with the system software life cycle process.
- Coordinate and assist with system testing and production validation.
- Work with Program Area and IT to present key information for improvements.
- Maintain system protocols by writing and updating procedures.
- Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec Requirements http://admin.sc.gov/technology/information-security/policies-and-procedures, etc.).
Required Education:
- Bachelor's degree or higher in computer science, information systems, public health, environmental science, or five years of related experience.
Required Skills (Rank in order of Importance):
- 5+ Years of Experience with IT Healthcare Systems, Application Support.
- 5+ Years of Experience with as an IT Systems Analyst
- 5+ Years of Experience with HL7 Language
- 5+ Years of Experience with FSI- Foreign Systems Integration
- 5+ Years of Experience with Cerner Olympus
- 5+ Years of Experience with Compiling Reports
Preferred Skills (Rank in order of Importance):
- Cerner CCL query language
- Cerner HNA User
- Cerner Bedrock
- Cerner Remedy
- Cerner Reference Lab Network (RLN)
- Cerner Work Queue Manager (WQM)
- Cerner Remote Report Distribution (RRD)
- Java Script
- MS Office (Word, Excel, PowerPoint, Visio), MS Outlook, MS SharePoint.
Additional Skills:
- Knowledge of Information Technology Field, best practices, organization, and operations.
- Verbal Communication skills, Written Communication skills, Interpersonal Skills.
- Customer service skills, Online training and user support.
- Flexible and easily adapts to changing priorities.
