In this role, the candidate will contact utility vendors on behalf of clients to register accounts online, request missing invoices, and negotiate payment extensions.
Responsibilities:
• Contact utility vendors to obtain missing invoices.
• Navigate utility vendors’ websites to enroll accounts.
• Negotiate payment extensions with utility vendors.
• Enter invoices into the system.
• Perform other clerical tasks to support timely payment of clients’ invoices.
Skills:
• Preferred experience in phone-based customer support.
• Strong customer service and written communication skills.
• Ability to navigate multiple computer systems, programs, and windows.
• Ability to document call notes and customer interactions simultaneously.
• Basic computer navigation skills.
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