Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Process Improvement Customer Complaint Resolution Customer Experience Improvement Data-Driven Decision Making Statistical Reporting Performance Management ISO 13485 Standard Cross-Functional Collaboration Meeting Facilitation

Other Skills

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Customer Service
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Team Leadership
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Microsoft Excel
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Quality Assurance
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Computer Literacy
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Communication
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Organizational Skills
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Prioritization
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Team Motivation

Roles & Responsibilities

Experience leading a team
Systematic and structured work approach with strong prioritization skills
Proficiency with systems and tools, including strong Excel skills
Fluency in English and German

Requirements:

Ensure a smooth and fast process for handling complaints for SMB customers
Actively generate ideas to improve processes and customer experience
Lead the team, oversee quality and productivity of work
Organize monthly team check-ins to motivate and develop the team

Lyreco Group

Retail (Super / Hypermarket)

About Lyreco Group

The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco has constantly adapted to the evolutions of workplace and work practices thanks to its constant focus on excellence in customer experience, strong partnerships with renowned suppliers, efficient logistics, a sincere commitment to People and the Environment and a pioneering spirit as the driving force behind its greatest development. Lyreco’s 10,000 employees share a common commitment: to deliver sustainably what any workplace needs, wherever its employees work, so that they can focus on what matters most to their business. As a specialist of the work environment, Lyreco's expertise keeps on extending to cover all workplace needs: office supplies, furniture, IT equipment, printing solutions, personal protective equipment, hygiene, coffee and catering... The group directly operates in 25 countries in Europe and Asia and covers 17 additional markets on 4 continents through a network of distribution partners.

Company type: XLarge

Industry: Retail (Super / Hypermarket)

Founded: 2018

Company size: 10001

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Job description

Job Description

Hľadáme Customer Care profesionála/ku, ktorý/á okrem odbornosti prináša aj konštruktívny prístup k spolupráci naprieč firmou, kde je často potrebné nachádzať spoločné riešenia pre zákazníka v dynamickom prostredí.

Máš skúsenosti s vedením tímu a vieš, že práve to ťa napĺňa?
Máš rád/a systematickú a štruktúrovanú prácu a dokážeš si efektívne stanoviť priority?
Systémy a nástroje ti nerobia problém, baví ťa excel a angličtinu a nemčinu zvládaš s prehľadom?

Ak si odpovedal/a áno, čítaj ďalej!

TVOJA MISIA

Zabezpečiť hladký a rýchly proces riešenia reklamácií pre segment SMB zákazníkov
Aktívne prichádzať s nápadmi ako zlepšovať procesy a zákaznícku skúsenosť
Viesť tím, dohliadať na kvalitu a produktivitu práce
Organizovať mesačné „pokecy“ s tímom a motivovať a posúvať tím ďalej.
Spravovať štatistiky a reporty – dáta sú náš kompas
Udržiavať ISO štandardy a hľadať nové spôsoby, ako veci robiť ešte lepšie

MZDOVÉ PODMIENKY

Od 2300 € brutto + ročný bonus (Výsledná ponuka sa odvíja od tvojich skúseností, kvalifikácie a jazykových znalostí.)

V prípade záujmu nám pošli svoj životopis. Tešíme sa na teba! 😊

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