Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
North America Field Marketing Intern (Summer Internship)
Role Overview:
At Genesys, we are transforming customer experience through AI-driven innovation, empathy, and global reach. As a North America Field Marketing Intern, you will support programs that contribute to pipeline creation, customer engagement, and regional marketing goals during a defined summer internship experience. This role offers hands-on experience working across marketing and sales, helping to execute integrated campaigns that engage key accounts. You will learn how enterprise go-to-market teams plan, launch, and measure marketing programs, while building practical skills in campaign execution and collaboration. This is an opportunity to develop a strong foundation in B2B marketing and gain exposure to real-world business impact early in your career.
Key Responsibilities:
Support execution of regional marketing programs that contribute to pipeline growth and customer engagement
Assist with coordination of field events, webinars, and integrated marketing campaigns
Collaborate with sales and marketing teams to support alignment with target accounts and campaign goals
Help execute targeted marketing activities for priority accounts in partnership with sales teams
Track and review campaign performance to help identify opportunities for improvement
Assist in developing marketing assets including emails, landing pages, and social content
Support post-event and campaign follow-up activities, including lead tracking and engagement monitoring
Conduct market and competitive research to support campaign planning
Maintain accurate campaign data within CRM and marketing systems
Required Qualifications:
Currently pursuing a Bachelor’s degree in Marketing, Business, Communications, or a related field
Strong written and verbal communication skills
Interest in marketing, events, and campaign execution
Ability to manage multiple priorities and meet deadlines
Strong attention to detail and organizational skills
Collaborative mindset with the ability to work effectively across teams
Interest in learning about marketing performance and metrics
Proficiency in Microsoft Office or Google Workspace
Interest in using tools, including AI, to improve efficiency and productivity
Preferred Qualifications:
Previous internship, coursework, or project experience in marketing or a related field
Familiarity with CRM or marketing tools such as Salesforce or HubSpot
Experience supporting events, student organizations, or campus initiatives
Basic understanding of digital marketing channels including email, social media, and webinars
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$0.00 - $0.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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