ICT Systems Support Specialist

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.

Acciona offers a competitive salary, relocation assistance where relocation is required and approved, 401(k) retirement plan, medical, dental, vision, life, short and long-term disability benefits, tuition reimbursement, paid time off, and more. 

• Core responsibilities: including contact vendors, setting up computers, imaging, shipping computers to site locations, administering of AD objects with regards to user provisioning, managing folder permission, AD computer objects, Office 365 mailbox, Teams mgmt, MDM and provisioning cellular devices (IOS and Android).

• Hands on experience with Office 365 objects including mailbox, Teams, OneDrive and managing tenant environment including intune/autopilot, assigning permission to SharePoint sites

• Practical experience or good understanding in installing of ERP client like SAP One and other corporate applications client software with consultation of corporate IT department at corporate headquarters.

• Good understanding of setting up VPN client, Wi-Fi APs, network copiers, plotter and small scale router with ability to trouble shoot network equipment.

• Responsible for coordinating end-to-end support through internal platforms such as ServiceNow. Includes security software monitoring daily security logs on computers, evaluation of hardware specification, recommendation, assist in purchasing and design solution for computer imaging.

• Responsibilities include procurement of computers, documentation of purchase and inventories of equipment, installation, configuration, shipping equipment to end users at remote site offices and update helpdesk tickets on daily basis

• Evaluate applications, software patches for desktop, installation of software, maintain asset & inventory management with tracking of service warranties, upgrades and writing computer software installation procedures.

• Responsible in assisting staff in video conferencing equipment and resolve any connectivity issue.

• Collaborate with vendors and partners in resolving computers hardware issues.

• Monitor the performance of the company’s desktop and make suggestions for improving efficiency of desktops in windows environment work toward resolution with due diligence.

• Examine, manage, and administer company’s cellular communication devices consult with service provider order phones, provisioning, record management and distribution.

• Managing projects computer configuration, record keeping liaison with HR and project team for requirements of computer equipment.

• Assist the corporate cybersecurity team with implementation of latest systems and procedures.

• Knowledge, Skills, and Abilities

• Able to work independently and efficiently to meet deadlines in a fast paced environment.

• Able to promptly answer support related email, phone calls and through remote in software.

• Able to communicate with senior management, self motivated, detail-oriented and organized.

• Proficiency in troubleshooting hardware, software, and network-related issues.

• Familiar with service management processes such as incidents, requests, problem, and change management.

• Familiarity with cybersecurity frameworks and best practices.

• Proven ability to offer high level desktop support in an enterprise environment

• Strong organizational skill and ability to manage multiple tasks effectively.

• Special Conditions

• Individuals may be required to travel within the North America Region (USA and Canada) and elsewhere as needed.

• A level or bachelor’s degree in computer studies or equivalent work experience with Microsoft or A+ certification and Microsoft 365 certification in Desktop Administrator Associate or MCDST preferred.

• Minimum of 5 years of experience in in similar role and IT systems.

• Experience in desktop end-to-end support and computer imaging is highly required.

• Good understanding of TCP/IP, Firewall, Access Point, VPN, network printers, installation of corporate software, security software, SCCM, AD folder permissions, Office 365 administration of objects. 

• Certifications such Microsoft Certified: Azure Fundamentals, or equivalent are a plus.

• Able to give end user orientation.

• 5 years’ experience required in management of desktop computer, security, imaging and desktop backup.

• Must be technology-savvy and be able to resolve all the technical difficulties.

• Ability to coordinate at multiple levels and provide great customer service. Taking ownership of all IT related issues.

ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in US, as well as the Top Employers North America 2022, 2023, 2024 & 2025 seal, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. As a company that values diversity as a source of talent, we work to foster an inclusive environment that promotes respect, belonging and engagement so that all people can participate on an equal opportunity basis. We invite everyone to apply regardless of origin, circumstances, background or condition.