Key Facts

Remote From:

South Africa, United States

Full time

Mid-level (2-5 years)

English

Hard Skills

Care Management Cross-Functional Collaboration KPI Reporting Data Entry Standard Operating Procedure Escalation Management Performance Management Authorization (Computing) Customer Data Management Employee Onboarding Microsoft Dynamics CRM Process Management Emergency Management Services Process Improvement Organizational Structure

Other Skills

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Team Leadership
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Quality Assurance
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Multitasking
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Detail Oriented
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Communication

ReWorks Solutions

About ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Founded: 2018

Company size: 11 - 50

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Job description

Job Title: Team Lead – Intake & Case Management (ABA)
Location: Remote (South Africa – US Hours)
Job Type: Full-Time
Working Hours: Monday to Friday, US Business Hours (9 AM – 5 PM EST)

Key Responsibilities:

Lead and manage the intake and case management team, providing daily oversight, support, and performance coaching
Oversee the full client intake lifecycle, including initial inquiries, insurance verification, authorizations, and onboarding
Ensure accurate and timely entry and maintenance of client data within CentralReach and other CRM systems
Monitor team productivity, workflows, and turnaround times to ensure SLAs are consistently met
Develop, implement, and improve intake and case management processes and SOPs
Act as the escalation point for complex cases, delays, or client concerns
Collaborate with clinical, billing, and scheduling teams to ensure seamless client onboarding and service delivery
Track and report on key metrics (e.g., intake timelines, conversion rates, authorization turnaround times)
Conduct regular quality assurance checks to ensure data accuracy and compliance with company and payer requirements
Train and onboard new team members on systems, workflows, and best practices
Ensure compliance with HIPAA and internal documentation standards

Requirements

3+ years experience in ABA operations, intake coordination, or case management
Proven experience in a leadership or supervisory role
Hands-on experience with CentralReach (required) and other CRM/EMS systems
Strong understanding of ABA intake processes, including insurance verification and authorizations
Excellent organizational and multitasking abilities
Strong attention to detail and process-driven mindset
Effective communication and team leadership skills
Ability to work independently in a fast-paced, remote environment
Must be available to work U.S. business hou

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.