Job Title: Bilingual Medical Scheduling & Intake Specialist (Spanish-English)
Employment Type: Full-Time
Schedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Daylight Time
Saturday: 8:00 AM – 3:00 PM (rotational, maintaining 40 hrs/week)
Salary: $6 – $8/hour (based on experience)
Location: Remote (Latin America)
We are seeking a Bilingual Medical Scheduling & Intake Specialist (Spanish-English) to support a U.S.-based healthcare provider dedicated to delivering high-quality, patient-centered care. The practice offers a range of services focused on improving overall health and well-being in a professional and compassionate environment.
In this role, you will be the first point of contact for patients, ensuring a seamless experience through efficient scheduling, timely follow-ups, and responsive communication.
Responsibilities
- Handle inbound and outbound patient calls with professionalism and empathy
- Schedule, confirm, and reschedule appointments to maximize provider availability
- Conduct patient intake, including demographics and insurance information
- Verify insurance eligibility and assist with basic billing-related questions
- Perform timely follow-ups, including lab result callbacks and appointment reminders
- Maintain accurate and up-to-date patient records in the EHR system
- Respond to patient inquiries and provide general front desk support
- Prioritize urgent and appointment-related calls effectively
Requirements
- Fluent in Spanish and English (required)
- Experience in a medical receptionist, healthcare support, or high-volume call environment
- Hands-on experience with Athena EHR (non-negotiable)
- Strong phone presence with clear, professional, and patient-friendly communication
- Solid understanding of insurance verification and healthcare workflows
- Ability to multitask, prioritize, and manage multiple calls efficiently
- Highly reliable, responsive, and engaged during working hours
- Detail-oriented with a strong commitment to patient care
Tools & Systems
- Athena EHR
- VoIP system (Ooma or similar)
- Insurance portals (e.g., Aetna, BCBS, and others)
KPIs
- High call answer rate with minimal missed calls
- Fast response time to appointment requests
- High schedule utilization (well-filled provider calendars)
- Timely completion of callbacks and follow-ups
- Accuracy in patient data entry and insurance verification
Basic Requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical Requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
