Key Facts

Remote From:

Full time

English

Hard Skills

Medical Practice Management Software Explanation Of Benefits (EOB) Payment Plan Agreements Patient Registration Copayment Collection And Processing Communicating With Patients

Other Skills

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Microsoft Office
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Communication
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Negotiation
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Teamwork
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Detail Oriented

Roles & Responsibilities

High school diploma or GED required; associate degree preferred.
Minimum of two years' experience in a healthcare or insurance company setting.
Experience with insurance verification and benefit sharing preferred.
Proficiency with Microsoft Office Suite required.

Requirements:

Screen patients for eligibility, register patients, and set up payment plans while explaining in-network and out-of-network benefits.
Verify insurance eligibility and benefits for all appointments, including deductible and co-pay information prior to service.
Use insurance carrier tools to estimate patient out-of-pocket costs and communicate cost estimates to patients/families before services.
Establish and negotiate payment plans for large balances and document verification and cost estimates in the Practice Management system.

Job description

Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
- Hourly Compensation: $20.00 - $23.00 Depending on Experience

Position Overview: The Eligibility and Cost Estimate Specialist is responsible for screening patients for eligibility, registering patients, setting up payment plans, explaining in and out of network benefits and answering patient questions.

Essential Responsibilities:

Confirms patient insurance verification and eligibility.
Verifies eligibility and benefits for all patients with appointments including the deductible and co-pay information prior to the appointment time. Make comments in each account in the Practice Management system.
Evaluates potential patient liability in accordance with insurance contracts in place.
Uses insurance carrier tools to estimate patient out-of-pocket costs.
Communicates with patient/family directly prior to medical services being rendered based on insurance verification data and medical cost estimates.
Negotiates collection deposits of estimated co-insurance, co-pay and deductible amounts.
Establishes payment plans on large balances.

Supervisory or Managerial Responsibility:

None

Other Duties:

Other duties as assigned by management.

Minimum Qualifications:

High school diploma or general education degree (GED) required. Associates degree preferred.
Work Experience: Minimum of two years’ experience in a healthcare or insurance company setting. Experience with insurance verification and benefit sharing preferred.
Special Training, Certification or Licensure Experience with Microsoft Office Suite required.

Location: Remote

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.