THIS IS A REMOTE POSITION WITH REQUIRED FIELD VISITS
Location: NYC or Westchester.
TEMP TO HIRE
8:30am-5pm Monday-Friday
WILL NEED LAPTOP, 1 MONITOR AND CABLES TO CONNECT TO LAPTOP FOR TWO SCREENS, HEADSET, KEYBOARD/MOUSE
Must Have Skills: •
Strong verbal and written communication skills, with the ability to engage compassionately and clearly with members.
• Active listening and empathy to build trust with vulnerable and underserved populations.
• Organizational and time management skills to schedule, conduct and document multiple home visits.
• Ability to work independently in the field while collaborating effectively with Care Management team.
• Cultural Competency and sensitivity when working with diverse backgrounds and community needs.
• Basic proficiency with mobile devices and Microsoft platforms.
• Bilingual is preferred, but not required (Preferred languages: Bengali, Russian, Chinese, or Spanish)
Day to Day Responsibilities: • Scheduling and conducting in-home visits with members to review care needs and support healthcare goals.
• Act as a trusted community resource by engaging members and connecting them with available services and supports.
• Assist members in understanding and following their care plans in collaboration with Care Managers and healthcare staff.
• Document visits, observations, and member interactions accurately and timely using electronic systems.
• Provide non-clinical field support as the "eyes and ears” for the Healthcare Services team, reporting concerns or barriers to care.
• Support telehealth visits with Care Managers by facilitating technology setup or serving as on-site assistance.
• Maintain regular communication with healthcare staff to ensure continuity of care and follow-up on member needs
• Identify gaps in service, barriers to care, or social determinants of health (such as food insecurity or housing issues) and assist in addressing them.
Required Years of Experience:
Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances
Required Licensure / Education:
Must have a valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation
Molina Healthcare Services works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate a delivery of care across the continuum for members with high need potential. The Field Community Connector serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs. They also collaborate with and support the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting members in their homes, nursing homes, shelters or doctor's offices, etc.
