Operations Manager, LATAM

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. By 2028, we aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit. As part of our team, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit www.ironman.com/about-ironman-group.

General Summary:

This position is responsible for managing regional aspects of the Latin America business unit for The IRONMAN Group. The position will report directly to the Sr. Regional Director, Latin America and will work closely with all licensees in the region. 

The Region Manager, LATAM oversees all designated events in Central and South America, Mexico and the Caribbean, encompassing the various IRONMAN brands including side and ancillary events. Primary responsibilities are event management, ensuring events are operated in an safe, effective and consistent manner according to IRONMAN’s standard level of excellence and day to day management of regional teams across the licensed event partnerships as well as overall brand development for Running (Rock ‘n’ Roll) and short course (5150) events for the region. 

 Event Execution/Portfolio Management 

• Develops complex project plans to coordinate and manage multiple events simultaneously ensuring changes and progress are communicated.
• Drives operational excellence including efficiency and scalability of all events within the portfolio following global systems and procedures, timelines, safety and budgetary responsibility and policies. 
• Provides leadership presence and acts as the IRONMAN representative at events and within communities as required. 
• Anticipates challenges and obstacles and is proactive with creative solutions.
• Is obsessed with the Athlete experience prioritizing it with all actions and decisions.
• Responsible for driving growth opportunities in the assigned geographic region including but not limited to new events or other growth opportunities as applicable.

Day to Day Office Management

• Reviews all event website content, event schedules and athlete guides within regional team in the LATAM region to ensure all functions are operating properly. 
• Provides leadership, guidance, and direction for the rest of the region. 
• Attends regional events throughout the year. 
• Ensures licensees and seasonal employees follow all Corporate IRONMAN guidelines according to their Event License Agreements and Seasonal Employment Agreements. 
• Is a champion of BE ICONIC to our licensees, our athletes and our communities. 

SUPERVISORY RESPONSIBILITIES AND ACCOUNTABILITY:

• The Region Manager, LATAM is accountable to the Sr. Regional Director, Latin America.
• Aligns regional team to big picture goals - collaborating closely with Regional Functional Leadership (Website content, Marketing, Operations, Athlete Services etc.) and partners closely with the Sr. Regional Director, Latin America. Needs to ensure all regional functions are working together to drive the growth of the region.
• Responsible for managing the relationship and execution of licensed events in the assigned region. Ensures alignment between licensee and The IRONMAN Group’s team.
• Works directly with the Race Directors to ensure that events are produced to appropriate IRONMAN standards. 
• Provides additional leadership assistance during integration process as required.
• Assists in driving best operational practices regionally through a project-based approach partnering directly with MD. 
• Attends and supports global events as required or assigned.
• Attends Site Visit inspections for new potential events within LATAM. 

COMPETENCIES:   

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and researches data, uses intuition and experience to complement data; designs workflows and procedures.
• Continuous Improvement - Generates creative solutions, demonstrates attention to detail.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality, listens to others without interrupting, keeps emotions under control, remains open to others' ideas and tries new things.
• Visionary Leadership - Displays passion and optimism, inspires respect and trust, mobilizes others to fulfill the vision, provides vision and inspiration to peers and subordinates.
• Change Management - Develops workable implementation plans, communicates changes effectively, builds commitment and overcomes resistance, prepares and supports those affected by change, monitors transition and evaluates results.
• Leadership - Exhibits confidence in self and others, inspires and motivates others to perform well, effectively influences actions and opinions of others, accepts feedback from others, gives appropriate recognition to others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions, displays orientation to profitability, demonstrates knowledge of market and competition, aligns work with strategic goals.
• Strategic Thinking - Develops strategies to achieve organizational goals, understands organization's strengths & weaknesses, analyzes market and competition, identifies external threats and opportunities, adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions, exhibits sound and accurate judgment. supports and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions.
• Innovation - Displays      original thinking and creativity, meets challenges with resourcefulness,      generates suggestions for improving work, develops innovative approaches      and ideas, presents ideas and information in a manner that gets others'      attention.

The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class