Key Facts

Remote From:

Full time

French

Hard Skills

Revenue Growth Account Management Customer Relationship Management Contract Management Customer Complaint Resolution Operations Architecture Customer Development Service Management Stakeholder Communications Employee Onboarding Account Management Customer Relationship Management Business Negotiation Organizational Structure

Other Skills

•
Microsoft Office
•
Communication
•
Time Management
•
Teamwork
•
Relationship Management
•
Problem Solving

Roles & Responsibilities

Fluency in written and verbal Canadian French
Experience managing national accounts or large multi-site clients (asset)
Proficiency with Microsoft Office Suite (Outlook, Excel, etc.)
Experience with CRM platforms (asset)

Requirements:

Build and maintain strong client relationships; act as the main contact for national accounts across multiple locations/provinces
Handle client issues promptly to maintain high satisfaction and identify opportunities to grow services with existing clients
Support onboarding of new locations/accounts and assist with contract negotiation and management
Collaborate with internal teams (finance, operations, sustainability) and coordinate with site leadership; travel as needed (Ottawa, Quebec)

Job description

National Account Manager (Bilingual & Remote)

Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. For the past six consecutive years, we’ve been recognized each year on the Globe and Mail’s Fastest Growing Companies in Canada list. We’ve also been Great Place to Work® certified for five consecutive years, and in 2025, we received the recognition of being one of the Best Workplaces for Mental Wellness and Inclusion in Canada.

We are a leader in innovative smart waste technology and value-added solutions from coast to coast. As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our team as a National Account Manager.

Salary: $55k-$60k plus uncapped commission

Position Type: Current Vacancy

Job Summary

The National Account Manager is the primary point of contact for National and Major Accounts consisting of clients with multiple locations across several provinces. This role works closely with both corporate stakeholders (operations, procurement, sustainability) and site-level leadership (Environmental Services Managers and Executive Directors) to ensure both strategic oversight and day-to-day service delivery are effectively managed. Fluency in spoken and written Canadian French is required for this role.

What You Will Be Doing

Build and maintain strong client relationships
Act as main contact for key accounts
Handle client issues quickly and keep satisfaction high
Identify opportunities to grow services with existing clients
Support onboarding of new locations/accounts
Help meet sales and revenue targets
Regularly check in with clients on needs
Collaborate with internal teams (finance, ops, sustainability)
Support planning and client solutions
Assist with contract negotiation and management
Resolve day-to-day service issues
Coordinate with teams to keep operations smooth
Travel as needed (Ottawa & Quebec)

What We Are Looking For

Education & Experience

Industry experience in waste management is an asset.
Experience managing national accounts or large multi-site clients is considered an asset.

Skills & Knowledge

Strong understanding of the waste management industry or comparable account management experience
Must be fluent in written and verbal Canadian French.
Proficiency with Microsoft Office Suite (Outlook, Excel, etc.).
Experience with CRM platforms considered an asset.
Strong relationship management, negotiation, and communication skills.
Excellent time management, organization, and problem-solving abilities.

Why Work at Waste Solutions?

Embrace Remote Work: Discover the flexibility of remote work with us.
Team Camaraderie and Company Culture: Enjoy a supportive team environment and positive company culture.
Competitive Compensation: Receive a competitive base salary and commission plan.
Practical Benefits: Take advantage of a vehicle allowance, mileage reimbursement, and cellphone reimbursement.
Benefits and Retirement: Choose from one of our Benefits Plans and RRSP matching options.
Perks: Enjoy company events, volunteer hours, celebrate your birthday with a day off, a wellness benefit, and other perks!

We use AI tools to enhance our recruitment process, helping us identify qualified candidates efficiently and fairly. Every application is reviewed by our hiring team to ensure equitable, people-focused decisions.

Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.