Customer Service Leader

Lead the Technology support to Industrial OEM customers especially in the field of Farm Equipment / Construction Equipment manufacturing in support of Axalta’s high bake / low bake coatings portfolio. This will include the development and application of products, processing techniques, and the resolution of complex online problems.

 Establish new products in the market. Customer facing role by proper coordination of the activities with other functions (Technology, Marketing, Sales) and other business units in support of program/product strategies.

Essential Functions

·Lead the technical service  role for the OEM customers in Fram Equipment’s & Construction Equipment’s segment for liquid Industrial business in the said territory.

·Development of sustainable relationships at different levels of OEM customer.                                                                                                                                       

·Implementation / Monitoring / Coordination of OEM related projects.

·Conducting trials and establishing new products on customer line with the help of Technology team.

·Adding New Product approvals at OEM

• Checking and monitoring short and long term testing parameters at customer end
• Conducting / organizing various Trainings & audits at various Tier-1 vendors of OEM.
• Handling trouble shooting activities related to product & Colors through technical team

Qualifications

• Graduate degree in Chemical Engineering/ Paint Technology/PG in Chemistry.
• Adept at working in a multi-cultural environment.
• Experience working in a global environment a plus.
• Knowledge of paint formulation and Paint application processes.
• Must possess at least 5-7 years of relevant coatings industry experience with proven track record in the Farm and Construction equipment Industry
• Ability to influence customers and establish strong customer relationships.
• Capable of managing multiple projects and tasks simultaneously and leading multi-functional teams without direct control.
• Proven problem-solving and analytical skills with data-based decision-making capability.
• Ability to understand customer needs and translate them into product offerings / solutions.
• Strong communication skills along with Proficiency in MS Office is a must with presentation skill. Experience using SalesForce.com and information databases a plus.
• Ability to collaborate and build teamwork is essential.
• Ability to travel extensively based on need.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

 

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to TA-Support-Center@axalta.com.

5 - Administrative Support Workers (EEO-1 Job Categories-United States of America)