Job Description
We are looking for an eRS Manager to join the team at Ramsay Health Care UK. The eRS Manager will lead the effective management and optimisation of the NHS eReferral Service (eRS) across the organisation. This role is responsible for driving NHS growth, ensuring best practice, and supporting sites in maintaining compliance with national targets and operational priorities.
Operational Management
Lead and oversee the effective management of the eRS system to support NHS growth and ensure best practice.
Develop and refine eRS processes to align with national guidance and performance expectations.
Support sites in maintaining highquality, accurate information within the eRS system.
Reporting & Analytics
Produce organisationwide reports on eRS activity, including referral volumes, market trends and service utilisation.
Develop analytical tools and dashboards to measure performance and support informed decisionmaking.
Conduct competitive analysis and research wider market trends to identify opportunities for optimisation and growth.
Stakeholder Engagement
Act as the primary liaison with NHS Digital / NHS England for updates, developments and national initiatives.
Arrange, coordinate and lead internal eRS review meetings with hospitals and operational teams.
Provide training, guidance and ongoing support to operational teams on all eRS processes and systems.
Qualifications & Experience
Essential Experience
Strong understanding of current healthcare industry issues.
Indepth knowledge of the NHS eReferral Service (eRS).
Experience with NHS pathways, RTT (Referral to Treatment), and patient journey processes.
Full UK driving licence.
Preferred Experience
Previous experience working within the private healthcare sector.
Knowledge of continuous improvement methodologies and auditing processes.
Experience introducing, supporting, or developing patient administration systems.
Essential Education & Capabilities
Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).
Strong attention to detail with the ability to produce clear, professional reports and presentations.
Excellent communication skills, with the ability to engage and influence stakeholders at all levels.
Why join us?
At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:
Private Medical Cover, with the option to add your partner and dependants
Discounted Bupa Dental Insurance
Life Assurance (Death in Service) x3 your base salary
Private Pension, with Ramsay matching up to 5% after a qualifying period
Employee Assistance Programme
25 days annual leave + bank holidays, with the option to buy or sell additional days
Flexible shift patterns, where possible
Family friendly policies including enhanced parental leave
Volunteer leave to support causes that matter to you
Training and Development via the Ramsay Academy to support your career development
Colleague recognition programme to celebrate our people
Cycle2Work scheme
Subsidised staff restaurant, where possible
Free parking on site, where possible
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all, this role is subject to an Enhanced DBS check.
We value your application and welcome any questions you may have prior to applying.
Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
To ask any questions before applying, please contact Amy on amy.green@ramsayhealth.co.uk.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
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