Senior Hotline & Customer Support for Iberia (d/f/m)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today:  time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Senior Hotline & Customer Support in Cytometry product line is responsible for

• Implement all necessary actions to ensure proper business and technical support to both external and internal customers, including coordination, case handling, orders and invoices, with the objective of continuous customer satisfaction improvement.

• Manage the service relationship with other support functions involved in the product line.

• Handle and resolve complex incoming technical calls on the assigned product line.

• In compliance with company rules, safety and applicable regulations, coordinate work on production equipment to ensure and optimize operational availability.

• In agreement with management, recommend and implement continuous improvement actions.

This position reports to the South EU Field Service Customer Support Manager and is part of the Life Sciences Services located in Spain and will be an on-site role in Madrid.

In this role, you will have the opportunity to:

1.Technical hotline & coordination Product Line Support

• Leads coordination for the cytometry product line, manages end‑to‑end work orders, provides advanced technical hotline support, escalates technical issues, and contributes to continuous improvement and technical communities.

2. Service Business Development & Commercial Support

• Identifies leads and service opportunities, promotes contracts and complements (parts, consumables, training), prepares and follows quotations, manages related orders and billing, conducts outbound campaigns, and supports customer satisfaction.

3. Installed Base Management & Cross‑Functional Communication

• Updates and maintains the installed base, supports planning of installations, shares product lifecycle and market information, collaborates across BCLS teams, ensures clear communication with customers.

The essential requirements of the job include:

• Bachelor's/Master's degree (Bac+3/5), Technical background in Biotechnology, Chemistry or Life Sciences.

• Demonstrates autonomy, rigor and strong communication skills.

• Native Spanish and Fluent in Portuguese/English (written/spoken).

At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.