Account Manager

Description

Teamwork.com's mission is to make teams who deliver client work become efficient, organised, profitable and happy! Our platform has revolutionised how companies manage their daily workflows for improved automation, productivity, and profitability. It acts as the ‘one-stop-shop’ project management solution enabling our customers to track, manage, and invoice their projects. Our relentless customer-focus has been rewarded with thousands of amazing customers all across the globe and millions of users who sign in every day. We pride ourselves on creating market leading software, working with outstanding people, and going above and beyond for our customers. Trusted by more than 20,000 teams across 170 countries, Teamwork.com is in acceleration mode as we set our sights to become the undisputed Project Management platform for teams who deliver client work.

We believe in hiring great people and look to ensure everyone has the best possible experience of work, everyday. We strive to be open and transparent, humble and customer focused. And we thrive on curiosity, getting results and working together relentlessly to deliver excellence. We are a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them. Our personality is unmistakable: we work hard, take joy in our wins and each other's successes and important life events. And we care and support each other when life throws lemons. More than anything we embrace a straightforward approach to getting things done. We are fanatical about our customers: and when talent meets passion, success happens.

This is a remote role in Ireland. While we would love to hire in the Rebel Capital, we know great talent exists outside of the County of Cork too :) 

The opportunity

As an Account Manager, you’ll play a vital role in driving revenue growth from within Teamwork.com’s existing customer base. You’ll be responsible for identifying expansion opportunities, guiding customers through upsells and cross-sells, and building long-term strategic relationships that lead to sustained growth and customer success.

This is a high-impact role for a relationship-focused sales professional who is passionate about customer value, understands how to navigate SaaS environments, and thrives on consultative conversations that drive mutual success.

Responsibilities

• Proactively identify and pursue opportunities to expand Teamwork usage across products, departments, and plans within existing accounts.
• Leverage industry insights and best practices to uncover whitespace and build a strategic pipeline of growth opportunities and drive growth of your book.
• Own the full sales cycle with customers: qualify opportunities, conduct discovery, deliver tailored demos, negotiate, and close.
• Build deep, trust-based relationships with key stakeholders and decision-makers at multiple levels.
• Quantify and validate opportunities, demonstrating strong business acumen and value-driven selling.
• Collaborate with Marketing, Customer Success, Product, and Support to align on account strategies and provide a seamless customer experience.
• Provide customers with insights and recommendations that help them derive more value from Teamwork and achieve their goals.
• Maintain accurate records in the CRM system (e.g., HubSpot or Salesforce), ensuring data hygiene and up-to-date pipeline reporting.
• Share insights from your accounts to inform our GTM strategy and improve product and customer experience.

What good looks like

• Proven experience in an Account Manager, Account Executive, Customer Success Manager, or similar role in a B2B SaaS environment.
• Demonstrated success in full-cycle sales or expansion sales, including upselling, cross-selling, and account growth.
• Strong consultative selling approach, with a deep understanding of client needs and the ability to translate them into tailored solutions.
• Experience managing multiple priorities and stakeholders in a fast-paced, high-growth environment.
• Exceptional communication and interpersonal skills—comfortable engaging across video, phone, and email.
• Results-oriented, self-motivated, and highly organised.
• Familiarity with modern CRM and sales engagement tools (e.g., HubSpot, Salesforce, Gong) and a data-driven approach to managing pipeline and forecasting.
• A positive attitude, high integrity, and a desire to continuously learn and grow.

Core Benefits and Perks

• Employee Share Options (ESOP) — we mean what we say when we say, “act like an owner”!
• Competitive salary & OTE (as applicable)
• 30 days vacation from day 1
• Pension benefit (specific to region)
• Health plans and wellbeing programs
• Give Back program
• Ministry of Happiness social club 
• Educational resources and generous allowance to support development
• Inclusive policies - maternity, paternity & parent leave, as well as a focus on flexible working 
• Recognition programs

Teamwork is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin.