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Merchant Services Growth Advisor

Key Facts

Remote From: 
Full time
Senior (5-10 years)
English

Other Skills

  • Customer Service
  • Needs Assessment
  • Troubleshooting (Problem Solving)
  • Communication
  • Leadership
  • Adaptability
  • Resilience
  • Resourcefulness
  • Strategic Thinking
  • Consulting
  • Mentorship
  • Self-Motivation
  • Innovation
  • Coaching
  • Problem Solving

Roles & Responsibilities

  • Bachelor's degree in a related field with 5 years of related experience, or HS/GED with 9 years of experience
  • Knowledge of the payment processing industry including products, services, pricing, and technology
  • Ability to collaborate cross-functionally and influence others
  • Ability to flourish in a fast-paced and challenging environment

Requirements:

  • Manage day-to-day bank partner/account relationships within an assigned portfolio across multiple communication channels, including regular status reporting and ongoing portfolio maintenance
  • Develop and implement a focused bank strategy to increase leads and monitor progress; report results to internal groups
  • Collaborate with internal departments (credit/risk, product, and technical) to ensure client support and timely resolution of complex inquiries
  • Make recommendations to the Account Executive to improve opportunities and increase closing percentage

Job description

Acts as a consultant and advisor. Advocates change and can create an understandable vision for the company's future to others. Resourceful and uses innovative approaches to solve problems. Creates value by providing direction, feedback and vision. Grows, mentors, motivates and develops organizational talent.

• Manage the day-to-day business needs of all bank partner/account relationships within an assigned portfolio, through all communication channels, written, verbal and face to face.
• Management of assigned portfolio includes regular status reporting and ongoing maintenance of portfolio.
• Make recommendations to assigned Account Executive (AE) regarding improvement opportunities to existing bank partner leads to increase closing %.
• Works with internal departments to ensure a high level of support for the client. Examples include resolving software, hardware, and deployment problems.
• Planning and implementing a focused, high value bank strategy for increasing leads. Monitoring progress by assessing, reporting and articulating results to key internal groups.
• Teaming with credit and risk management, product and technical groups to ensure customer service goals are met while resolving complex customer inquiries in a timely manner.


Basic Qualifications:
Education and Experience: Bachelors in related field and 5 years of related experience or HS/GED and 9 years
• Knowledge of the payment processing industry including products, services, pricing, and technology.


Preferred Qualifications:
Education and Experience: Bachelors in related field and 8-10 years’ experience in Sales or Business Development in the electronic payments industry.

• Ability to collaborate cross functionally and influence others.
• Ability to flourish in a fast pace and challenging environment.

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

  • Healthcare (Medical, Dental, Vision)

  • Paid Time Off, Volunteer Time Off, and Holidays

  • Employer-Matched Retirement Plan

  • Employee Stock Purchase Plan

  • Short-Term and Long-Term Disability

  • Infertility Treatment, Adoption and Surrogacy Assistance

  • Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
 

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

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